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Christmas and New Year hours and wishes

24 December 2013 22:25:28 +0000

It’s the end of the year again, and a fitting time to thank you once again for the custom that you have given to NinerNet in 2013. This year was challenging in some respects, but looking at things from the positive side the challenges were the result of growth. Some of that growth continues to be the new business that you, our existing clients, continue to refer to us, and for that we are most grateful.

Looking forward to 2014 we, as always, have plans to expand and improve the services we offer to you. Some of the new services will involve “private clouds”. We have avoided the buzzword “cloud”, bucking the industry trend in recent years, but with the news that broke this year about pervasive, worldwide, government surveillance — especially through big hosting companies based in the USA — we’re getting more enquiries about setting up a cloud-type infrastructure for in-house use only, and on servers outside the US. Look for an announcement about this in 2014.

On a wider scale, 2014 will see the introduction of new top-level domains (TLDs) and stronger enforcement of the requirement to use real and working contact data for domain registrations. Early in the new year we’ll be contacting you about the latter. As for the new TLDs — a TLD is the part of your domain to the right of the last dot (e.g., .com) — early registration for some of these are underway. Their introduction has been controversial, but they may see use in certain regions and niche industries. At this time they would appeal to only a limited number of our existing clients, but we’ll be providing information about them early in the New Year too (although we can immediately register in some of them). Some examples of new TLDs include .bike (e.g., example.bike), .clothing, .construction, .contractors, .diamonds, .enterprises, .guru, .holdings, .singles … and so on. Eventually there will also be a .africa too. Please be aware, though, that there are already scams involving fake registrations in these new TLDs, so if you get spam about these please keep that in mind and ask us if you need guidance.

Finally, our offices will be closed over the Christmas break for routine business, but support continues to be monitored 24 hours a day, seven days a week. We will re-open on Monday, 6 January.

We wish you and your family, business, organisation, employees and/or colleagues who celebrate it a very happy Christmas, and all the best for the New Year.

Entrusting your privacy to “the Cloud”

29 February 2012 23:59:52 +0000

As a company NinerNet is — and I personally am — a bucker of trends, a refuser of “the easy way”, an anti-“fashionista”, and an advocate of low-level simplicity. This can, at times, make us look like Luddites, but we’re not quite that bad. For example, we’ve joined the trend over the last few years of using the new electric light rather than burning torches to light the office.

The trend we haven’t joined is that of entrusting every scrap of data to “the Cloud”. And this is where what I call “low-level simplicity” comes in. Sure, it might be “easy” to set up a Gmail account, or to use Google Apps to host email on your company domain, or to use Blogger (also owned by Google) or WordPress.com to host your blog. It may even eventually be true, as one client told me recently, that websites are passé and have been replaced by Facebook! (Heaven help us if that prediction ever comes true!) But is it really easier?

In evaluating any course of action, one has to conduct a cost-benefit analysis. Even getting out of bed in the morning involves a cost-benefit analysis, so choosing where to store your private email and sensitive company documents certainly does too. But the costs and the benefits are not confined to the beginning of the endeavour; the costs and the benefits run the entire life of the course of action, from set-up to tear-down — whether or not that tear-down is voluntary and planned.

So if you want to entrust all of your data to the Cloud, please be my guest. Just remember to consider what might happen to that data once it’s beyond your control, how you might deal with the situation if the company you’ve entrusted it to loses it or disappears, what your losses will be if the company decides to give access to your data to someone (e.g., a government or someone undesirable who gains access to the data illegally or through a company takeover), and how you’re going to deal with the situation (and how much it’s going to cost) when you decide to switch systems. So it was free and easy to set up, but will it be free and easy to take down?

The paradigm shift, in my opinion, seems to have been the move from keeping all of your data locally and backing it up remotely (even if it involved driving back-up tapes to a warehouse across town), to keeping all of your data remotely and backing it up … where? Locally, or on another remote system, probably owned by the same company where your data is primarily stored? Good questions. Many of these systems (Cloud and otherwise) that are supposed to “help” you and make your life “easier” with respect to technology really just add a higher-level layer of complexity on top of lower-level simple protocols that have been running the Internet (just fine, thank-you very much) for decades.

Anyway, this is a long-winded introduction to Two honest Google employees: our products don’t protect your privacy. In that article security and privacy researcher Christopher Soghoian explodes the myth — if, in fact, the myth existed in the first place among people who actually think about this stuff — that Cloud companies like Google care one jot about the privacy of your data. In fact, Google’s business model — those ubiquitous adverts next to everything you see on the Web these days — relies on your data being open and easily read. Reading a steamy email from your husband about last weekend’s getaway? Yeah, the ads off to the side might also be NSFW.

Here’s a preview:

Google’s products do not meet the privacy needs of journalists, bloggers, small businesses (or anyone else concerned about government surveillance).

… if the files that I store in Google docs are encrypted or if the files I store on Amazon’s drives are encrypted then they are not able to monetize it …. And unfortunately, these companies are putting their desire to monetize your data over their desire to protect your communications. … their business model is in conflict with your privacy.

Read the comments too. Unlike on some blogs, these comments are intelligent and worth reading … with one exception. Oh, and Soghoian’s The New York Times article (When Secrets Aren’t Safe With Journalists), to which he refers, is worth reading too.

Don’t fool yourself. As with anything, use the right tool for the job, and be aware of the strengths, weaknesses, limitations, costs and overall suitability of the tool you choose.

Beware the walled garden

30 September 2011 23:59:24 +0000

There’s an interesting article on the website of The Guardian entitled Facebook accused of removing activists’ pages. It’s particularly interesting to read in light of the post I made back in February referring to an article entitled Navigation Nightmare.

Having a website shut down is not a new experience for many people. Reasons range from the technical (you’ve exceeded your bandwidth allocation for this month) to the political and censorial. However, it’s always possible to move your website to a new web hosting company if you’re dissatisfied with your current hosting company.

Not so with “walled gardens” like Facebook.

If Facebook closes you down, this is probably the situation in which you’ll find yourself:

  • You won’t have a copy of your website. (Yes, a Facebook group, page, profile, etc. is a website.)
  • You won’t have access — even temporarily — to back up your data.
  • Even if you have managed some sort of back-up in some form, what can you do with it?
  • You’ve lost your address, the one where everyone knew where to find you. All links to you will be broken, and there’s nothing you can do to fix them.
  • You’ll lose your “friends”!

If your web hosting company shuts you down, this is probably the situation in which you’ll find yourself:

  • You have a copy of your website and database. (You do, right?)
  • Unless you’ve engaged in outright illegal activity, you can probably talk to an actual person at the hosting company and arrange temporary access if you need something.
  • You point your domain to a new hosting company.
  • You upload a copy of your website.
  • You’re back in business. Some people might not even have noticed that you were down.

Facebook and other walled gardens serve a purpose. Just don’t put all of your eggs in one basket, especially a basket that is not yours!

The Navigation Nightmare

23 February 2011 07:49:42 +0000

There’s a very interesting (if several months old) article over on the website of a company named Sedo, written by the company’s CEO. Sedo, founded in Germany, is a company that brokers the sale of domains that have already been registered.

The article, though, isn’t really about their business. It’s about a variation of one of several — maybe even many — misconceptions about what the Internet is. Ask different people the question, “What is the Internet?” and you’re likely to get almost as many answers as people you ask. These days you might get an answer like, “Facebook is the Internet,” or even the other way around: “The Internet is Facebook.”

However, even if you realise how absurd those statements are, you might still be caught up in all of the hype that are Facebook, Twitter, and various other social networking websites, and technologies du jour. I’m not discounting these services; they exist, and they have proven their worth and reach — the latter especially during these days of unrest in north Africa and the Middle East. But the fundamental difference between these services that are built on the Internet and the Internet itself — clearly illustrated just by that very statement — is that Facebook and Twitter can go away. On the other hand, until the human race evolves the ability to use telepathy and manage it to communicate with dozens or millions of people around the world, the Internet (or some variation of it) is likely here to stay.

Something else that’s a bit ironic about the way people perceive companies like Facebook and Apple, and how those companies perceive themselves, is that this is a classic example of “back to the future”, or maybe “forwards to the past”. Back before the Internet moved out of the science laboratory and into the public realm, there were a couple of online services named AOL and CompuServe, and many smaller services called bulletin board systems (BBS for short). You couldn’t navigate outside of those “walled gardens“, and companies would set up the forerunners of what would later become websites within those walled gardens, accessible by using a “keyword” given out in advertising. The Internet knocked down those walls, but companies like Apple and Facebook are (ironically) building them again — essentially blocking the view and the freedoms created by the Internet.

Unfortunately the archived version of this article on the Sedo website lacks an important table that illustrates what I think is the key to understanding the main point of this article, so I’m providing both a PDF version of this article, and a link to the stripped-down article on the Sedo website:

Enjoy, and if you have any questions about the information in this article, feel free to contact me through the NinerNet website.

Craig

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This is the corporate blog of NinerNet Communications. It's where we post announcements, inform and educate our clients, and discuss issues related to the Internet (web and email) hosting business and all that that entails. This includes such concomitant industries and activities such a domain registration, SSL certificates, online back-up, virtual private servers (VPS), cloud hosting, etc. Please visit our main website for more information about us.

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