NinerNet Communications™

Corporate Blog

Digital Matrixx customer notice

7 July 2016 00:46:15 +0000

It has come to our attention that customers of Digital Matrixx, formerly of Abbotsford, BC, appear to have been abandoned. If this describes your situation, NinerNet Communications may in some cases be able to help you.

Unfortunately it appears that the domains of many of Digital Matrixx’s customers were actually registered in the name of Digital Matrixx, rather than the names of their rightful owners. This was not necessarily the result of malice, but probably expediency and a lack of foresight or knowledge on the part of Digital Matrixx. (To compare, that would be like your real estate agent registering your new house in his or her name “because it’s easier.”) However, the result is that now the rightful owners of those domains have no control over them and cannot take the necessary action to get their domains back online again, or even renew them.

We do not have a list of customers or contact information for any of them, so if you are a former Digital Matrixx customer you need to take the initiative to contact us to see if we are in a position to be able to help you. (We do have a list of 179 domains that we may be able to assist with.) You can contact us at the same email address that Digital Matrixx used to use — — or via one of the methods listed on our contact page. While we have not bought or acquired Digital Matrixx, we have acquired their former domain — — through the normal domain expiry process. (The same applies to the domain they used to use for nameservers, Because many of the domains registered by Digital Matrixx use the email address as an email contact, we can now in some cases help some rightful domain owners.

Please read the following information carefully.

What we can do for some former customers:

  • We can help some people regain control of their domain registrations.

What we cannot do for you:

  • We do not have any access to websites or email on any domains. In some cases we may be able to retrieve copies of websites from public caches, but this takes time and effort. We can determine the probability of success and give you a quote to make a copy based on our hourly rate. We can also refer you to web designers or make recommendations for economical options.

What we require:

  • To assist anyone to regain control of their domain we require scanned or high-resolution photographed copies of documentation to connect you to the domain. This could include at least two items from the following non-exhaustive list:
    • business licence (municipal),
    • business registration (federal or provincial),
    • an invoice from Digital Matrixx or the owner of the company, or
    • a cancelled cheque or some form of proof of payment to Digital Matrixx or the owner of the company.
  • If we are able to assist you to regain control of your domain, we will require you to transfer the registration to a new NinerNet domain registration account. (We have no way to give you access to the account where it is currently located.) This will require you to agree to a standard registration agreement, which you will be presented during the process to effect a registrar transfer of your domain. Following this transfer your domain registration period will be extended one further year (or more as described below) beyond its current expiry date, and the contact information will be changed from that of Digital Matrixx to the contact information of your choice.
  • In order to enter the contact information of your choice, you’ll need to send it to us: registrant company, registrant contact name, registrant mailing address, registrant email address, and registrant phone number. Per the registration agreement, this information all needs to be valid. Once we have that information from you we will send you an invoice based on our current domain renewal rates for the renewal period of your choice (up to ten years). On payment of the invoice we will initiate the registrar transfer, which will usually complete within a week of all of the steps being completed by you. Once that completes we will send you the log-in information for your domain registration account. Also per the registration agreement and as dictated by ICANN, you will not be able to transfer your domain registration to another registrar for 60 days; however, after that 60 days you are free to manage your domain as you see fit.
  • You can, however, set new nameservers immediately so that you can set up new hosting for your domain or redirect it to another domain. You are not obligated to host your website and/or email with NinerNet, but we’ve been in the hosting business for twenty years and seen companies like Digital Matrixx come and go. Our hosting rates are available on our website and we are very willing and able to answer your questions and give you advice on how to proceed.

We look forward to being able to assist you, as we have done already for some former Digital Matrixx customers.

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General Information:

This is the corporate blog of NinerNet Communications. It's where we post announcements, inform and educate our clients, and discuss issues related to the Internet (web and email) hosting business and all that that entails. This includes such concomitant industries and activities such a domain registration, SSL certificates, online back-up, virtual private servers (VPS), cloud hosting, etc. Please visit our main website for more information about us.



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