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Quarterly kwacha rate review, Q4 2017

1 October 2017 22:19:06 +0000

Based on the current value of the Zambian kwacha in US dollars and recent trends, we are increasing our retail kwacha prices effective today and until the next quarterly review by about 5%.

Some sample rates:

  • webONE hosting plan (monthly): ZMW 157.50
  • mailONE hosting plan (monthly): ZMW 105.00
  • gTLD domain (annually): ZMW 199.50

Our new kwacha rates will be online within 24 hours.

Office hours

31 July 2017 20:26:33 +0000

NinerNet‘s offices will be closed from Tuesday 1 August and will re-open on Monday 7 August. Emergency support will continue to be available 24/7, but routine emails and enquiries will be dealt with on Monday 7 August. Thank-you.

Diet and weight loss spam

24 July 2017 07:06:34 +0000

This is a long post, but certain sections of it might be useful to you.

We have been hearing from some clients over the last few months that they are being inundated with spam advertising weight loss drugs, diet pills, etc. ad nauseam. NinerNet does have anti-spam measures on our mail servers — and they stop thousands of messages a day that you never see — but they generally rely on methods of filtering that do not involve what is called “content scanning” — i.e., having a machine essentially read all of your email to see if it mentions topics you don’t want to hear about. They also don’t generally involve blocking email addresses, as spammers almost always send from a different email address every time, so blocking one email address after the fact is pointless.

Additionally, what is a clear indicator of spam for one client can be part of a perfectly legitimate email for another client: for example, a medical client might send and receive completely legitimate emails that include the word “diet” or the phrase “weight loss”, and so we can’t filter for those words across the entire server. Even everyday communications can contain these words when one person enquires after another person’s health, even in a business email: “How’s the diet going?”; “Bob has experienced significant weight loss since he got sick last month”; and so on. In other words, if we deleted all messages containing the word “diet”, for example, we’d delete a lot of legitimate email and upset a lot of clients.

Then there are spelling mistakes: If we delete email containing the phrase “diet supplement”, we’ll miss the misspelling “diet suplemment”.

So what can you do? Potential solutions fall into two categories — prevention and cure — and we all know that an ounce of prevention is worth a pound of cure. We’ll deal with prevention first, but if it’s already too late for you, skip right to the (potential) cures at the end.

Prevention

  • Don’t put your email address(es) on websites: Spammers use the same techniques as the search engines to index (“scrape”) websites for email addresses. If you put an email address on a website — yours, or a forum that you’re involved in — it is going to be spammed. Instead use a contact form. These are not foolproof either, but they’re better than nothing and you can tweak them over time in response to their misuse.
  • Avoid using certain email addresses: Certain email addresses get more spam than others. These are called RFC 2142 addresses, and they include info@example.com, sales@, etc. These are common addresses that spammers will send email to in the hope that they go to a real person. Instead of info@, consider an alternative like contact@.
  • Avoid common first names: Yes, your name might be Jim and you want to use jim@example.com, but avoid it. If your surname is Smith, try jims@example.com, jsmith@example.com or even jimsmith@example.com instead. Consider adding punctuation — e.g., j.smith@example.com.
  • Domain registrations: Use a dedicated email address for your domain registrations. Over the years most domain registries have been part of the spam problem by publishing email addresses in their “WHOIS” databases, which are scraped the same way websites are. Instead of using your primary address as the public contact for your domain registration, use a secondary one. However, it must work and you should check it regularly — e.g., once a month or so. The registry that NinerNet uses does not publish the billing contact’s email address, making the email address for this contact less likely to receive spam. And while we do provide WHOIS privacy where all of the contact information for your domain registration is hidden, we don’t recommend this for businesses as looking up the WHOIS information for a domain is a legitimate method for your customers to verifying the legitimacy of your business.
  • Use throwaway addresses: If you need to give an email address out in situations where you’re concerned it might be abused by the person or organisation you’re giving it to, create a throwaway address for one-time use.
  • Don’t be part of the problem!: See “How and Why to Blind Copy Multiple-Recipient Emails“. Also, don’t send mass emails yourself to people you assume will be happy to receive them — e.g., customers who once did business with you six years ago!
  • Use an anti-virus scanner: Prevent your computer being taken over by criminals who want to mine it for data, not the least of which are the email addresses of your friends, family and business contacts.

Cure

In truth, there is no cure. If your email address is on a spammer’s list, it’s going to be sold and traded on. But no matter how well you do on the prevention side, someone else who has your email address on their computer is going to allow a virus in, and your email address will end up on a list.

However, on the particular topic of this blog post — weight loss spam — if no legitimate email coming into your account is going to refer to “diet pills” or “weight loss”, then you can set up a filter in your webmail account. Follow these instructions (illustrated at right):

  1. Log into your email account at mail.niner.net.

    Spam filtering

    Spam filtering.

  2. Click “Settings” in the top, right-hand corner.
  3. Click “Filters” in the left-hand column under the “Settings” heading.
  4. Click the plus sign at the bottom of the third column from the left under the “Filters” heading.
  5. In the “Filter name” box, give the filter a name like “Diet spam”.
  6. In the “For incoming mail” section you probably want to leave the default “matching any of the following rules” setting in place.
  7. In the first drop-down list, select “Body”.
  8. In the second drop-down list leave “contains” selected.
  9. In the blank field to the right, enter a word (single words are risky) or phrase that you think indicates spam. (Some suggestions culled from sample emails sent to us by clients are below.)
  10. To add more spammy words or phrases, click the plus sign to the right to add another “rule”.
  11. In the “…execute the following actions” section, we recommend you select “Move message to” in the first drop-down list, and “Junk” in the second drop-down list.
  12. At the bottom of the page click the “Save” button.

Now emails matching the filter you have created will automatically be filtered to your “junk” folder. We suggest that you check your junk folder regularly for a while after you create a rule to make sure it doesn’t catch any legitimate email.

Some spammy words and phrases from sample emails sent to us by clients:

  • diet aid
  • weight loss
  • fat
  • body
  • skinny
  • weight goals
  • diet supplement
  • weight reduction
  • excessive weight
  • boost your metabolism
  • beach body
  • live a better life
  • living a better life
  • dietary product
  • fight weight
  • big discount

Please note that you use these phrases and instructions for filtering your email at your own risk!

We hope this helps you fight some of the spam you’re receiving. If you have any questions, please contact support.

Quarterly kwacha rate review, Q3 2017

2 July 2017 20:46:43 +0000

Based on the current value of the Zambian kwacha in US dollars and recent trends, we are lowering our retail kwacha prices effective today and until the next quarterly review by about 5%.

Some sample rates:

  • webONE hosting plan (monthly): ZMW 150.00
  • mailONE hosting plan (monthly): ZMW 100.00
  • gTLD domain (annually): ZMW 190.00

Our new kwacha rates will be online within 24 hours.

Quarterly kwacha rate review, Q2 2017

1 April 2017 08:36:39 +0000

Based on the current value of the Zambian kwacha in US dollars and recent trends, we are maintaining our retail kwacha prices until the next quarterly review.

Some sample rates:

  • webONE hosting plan (monthly): ZMW 157.50
  • mailONE hosting plan (monthly): ZMW 105.00
  • gTLD domain (annually): ZMW 199.50

Our kwacha rates are available on our website.

Reminder of domain renewal scams

12 February 2017 02:22:14 +0000

The scammers trying to separate you from your money never sleep and we’ve been meaning to send a reminder about that for a while now. Were prompted today by a couple of things: the first being a client who recently mistook one of these scams for a legitimate notice from NinerNet, and the second the receipt of four emails to us that arrived in quick succession in the span of 22 minutes this morning from the same scammers.

What these scams have in common is that they’re sent to the email address you use in your domain registration, and masquerade as domain renewal notices. The management of the WHOIS system — the database of domains and their owners — is a bone of contention among many, and after more than three decades ICANN has still not figured out how to make the WHOIS system useful for legitimate purposes while protecting domain owners from scams like these. We make five suggestions in the “Lessons to be learned” section of a rather long and detailed post from last year if you’re annoyed at the amount of spam you receive. One of those suggestions is not private domain registration, despite the fact that we can make money on that service.

The two particularly active scams that you should be aware of are these two:

You’ll note that the latter dates back to at least 2015. If the scam wasn’t working, they’d stop. Don’t be scammed!

If you have any questions or concerns, please let us know. Thanks.

Another domain SEO scam

12 February 2017 01:34:28 +0000

SEO scam screenshot.

Yet another SEO scam posing as a domain registration renewal notice has been making the rounds. At first we thought it was the same as one we have posted about before — just with a new look — but we’ve received the old one recently too, so it’s not.

As always, anything you receive about your domain that is not from NinerNet Communications is almost certainly a scam, unless you have very recently initiated the purchase of a product or service connected to your domain at the time you receive the email. If you’re not sure, please forward it to us and we’ll be happy to help you determine its validity.

Please click on the thumbnail to see the scam email full size.

Final notice of change of Canadian mailing address

9 January 2017 07:47:22 +0000

As mentioned previously, our Canadian head office address has changed. The old post office box address in Vancouver is no longer in operation effective 7 January 2017, and in fact has been intermittently “broken” since several months before, with some mail either being returned or going missing.

Once again, the following is our new and current mailing address:

NinerNet Communications Company
535-15216 North Bluff Road
White Rock BC  V4B 0A7

Thank-you for your attention to this matter, and we apologise again for the necessity of making this change.

Quarterly kwacha rate review, Q1 2017

2 January 2017 00:00:00 +0000

Based on the current value of the Zambian kwacha in US dollars and recent trends, we are maintaining our retail kwacha prices until the next quarterly review.

Some sample rates:

  • webONE hosting plan (monthly): ZMW 157.50
  • mailONE hosting plan (monthly): ZMW 105.00
  • gTLD domain (annually): ZMW 199.50

Our kwacha rates are available on our website.

Zambian domains update

27 December 2016 03:17:55 +0000

To update our earlier post, ZICTA finally contacted us on the afternoon of the 12th. Again — unbelievably — we had to explain basic networking concepts to them to help them understand why our client’s domain was not working.

However, they also explained or blamed part of the problem on Zamnet for not deleting the domain from their nameservers after they had hosted it previously. Zamnet are entrusted by ZICTA with the stability and security of two of the four nameservers that run the dot-zm ccTLD, and yet they apparently can’t perform basic nameserver maintenance. This is shocking to say the least.

Our client’s domain was finally back online again and stable and functioning properly by the 13th (after we contacted ZICTA on the 10th) … but for how long? It is only a matter of time before either our client’s dot-zm domain or another dot-zm domain goes down, again caused by mismanagement by ZICTA or one of the organisations they contract to provide name service.

Don’t register dot-zm domains. Seriously.

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This is the corporate blog of NinerNet Communications. It's where we post announcements, inform and educate our clients, and discuss issues related to the Internet (web and email) hosting business and all that that entails. This includes such concomitant industries and activities such a domain registration, SSL certificates, online back-up, virtual private servers (VPS), cloud hosting, etc. Please visit our main website for more information about us.

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