Corporate Blog

Impending registrar transfer of your dot-ca domain(s)

16 November 2024 10:39:38 +0000

This post confirms a mass email we have just sent to a number of registrants of dot-ca domains.

We have decided to change the registrar with which we register dot-ca domains. We are actually returning to OpenSRS; the reasons we left them in 2018 have never really been fixed, but we maintained our account with them because, despite their operational issues, they are a decent registrar that generally tries to do the right thing by dot-ca registrants. Considering the trouble we have had with our current registrar — who go by more names than you can shake a stick at, but they include “CENTRALNIC CANADA INC“, “Team Internet” and “CentralNic Reseller” — this is a significant improvement! The new (old) registrar is, as stated above, OpenSRS, but they also trade under the name of their parent company, Tucows.

We are letting you know that you (as your domain’s owner, or registrant) need to approve this transfer because you ultimately have choice in the matter and have control over your domain. As your domain advisor and host, we recommend that you accept this transfer because it means that pretty much everything will stay the same for your hosting and billing, and the domain renewal you have already paid for will take place at the same time. Additionally, approving this transfer will not interrupt your domain’s service in any way. This is how we continue to serve you and provide our services.

One of the ways in which OpenSRS has not improved — it blows my mind after six years — is that they still can’t seem to decide from which domain they send their emails! You will receive emails from addresses on the opensrs.email and opensrs.org domains. After your domain is transferred you will go back to receiving emails from the “domainsupport” address on the niner.net domain. The initial message will have the subject, “Transfer Request for DOMAIN.CA”, where DOMAIN.CA will be your dot-ca domain. Please click the approve.domainadmin.com link in the message, select the option to approve the transfer and enter your “transfer key”, which we will send to you separately immediately after this message.

After the transfer completes a few minutes later you will also receive confirmation emails from the Canadian Internet Registration Authority (CIRA) using the email address info_AT_cira.ca. All of these messages that you’ll receive around the time you approve the transfer(s) are legitimate, but if you have any questions please do contact NinerNet support.

Thank-you for following these instructions, and thank-you for your continued business.

Tags: cira, domain registration, domain renewals, domains, registrar transfers
Categories: Notices
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Zambian domain registrars again taking detrimental action

28 November 2020 04:23:18 +0000

In April we informed you that we had achieved ZICTA accreditation through our partner Preworx. The primary motivation for doing this was to provide reliable domain registration service to Zambians because, as is shown in this blog, the Zambian ccTLD (country code top-level domain) has been very badly managed by the accredited/registered ISPs that provide registrar service. By becoming an accredited registrar ourselves we hoped (and continue to hope) that we could bring our legendary customer service to dot-zm registrants, to give them peace of mind that their domains will operate as expected.

Since April we have taken a number of actions to provide improved service to dot-zm registrants:

We have rescued quite a number of domains that were registered through Coppernet,
We have helped the registrants of some domains that were previously hosted with or registered through Microlink,
We set up an example domain at example.com.zm,
We have updated the WHOIS information for all domains that we’ve transferred in from other registrars, so that they are using current and correct contact information and are compliant with all expected norms as far as contact information is concerned,
Many domains transferred in from other registrars had expiry dates as long as ten years ago, but all domains have been renewed up to the present, and
We have brought some domains “home” from overseas where they were managed by companies gouging Zambians for hundreds of US dollars per year for domain registrations.

We have also been able to use our status as a registrar with direct and established contact with ZICTA to address a number of situations where dot-zm domains were unduly taken offline due to actions taken by their previous registrars. Most recently this took place yesterday (27 November) when domains that are with the registrar AfriConnect (officially, but also known as iConnect and now “inq.”) were taken offline because their nameservers were changed by iConnect/inq without request or authorisation from the registrants. This took these domains offline all day yesterday until finally, at the end of the day, they were restored to working condition again.

Similar issues have taken place with Zamnet and Coppernet in the past, although the latter is no longer in business and the issues with the former took place before our accreditation, so we were not able to do anything except sit on the sidelines and shout! In one recent case a client’s dot-co.zm domain, registered with Zamnet, was down for over a month before it was sorted out by Zamnet! The expiry date on that domain still shows as 2015 in the WHOIS!

These situations are all examples of the fact that dot-zm domains registered with anyone other than NinerNet are in jeopardy of going offline at any time with no notice to the registrants or NinerNet. This is intolerable. Although it is not a technical requirement, ever since April we have insisted that new clients transferring in existing dot-zm domains to our hosting service also transfer their domain registration for management by NinerNet/Preworx. Any existing clients who choose not to transfer their domain registrations to NinerNet will be pointed to this blog post to ensure that they are aware of the risk they are taking if they leave their dot-zm domain registered with another registrar.

Finally, we are continuing to sell dot-zm domain registrations, renewals and transfers for K175.00 per year (50% off!) until 31 December 2020. Contact NinerNet today to arrange for the registration, renewal or transfer of your dot-zm domain!

Tags: africonnect, coppernet, domain registration, domain renewals, domains, dot-zm domains, iconnect, inq, microlink, registrar transfers, zamnet
Categories: Notices
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Microlink has apparently shut down

14 September 2020 03:24:27 +0000

Microlink last week apparently sent an email to their customers stating that they were suddenly “shutting down their hosting services”. According to some reports, there weren’t many customers left to send the emails to. However, one of them contacted us and with cooperation from ZICTA we were able to transfer their dot-zm domain under our management, and we got them back online the same day.

However, another former Microlink customer who contacted us wanted to get their @microlink.zm email address working again. We had to inform them that we are unable to do that, because we don’t manage the microlink.zm domain and its DNS and email accounts. It remains under the management of Microlink, or whatever is left of it.

We did contact the (apparently) former IT manager at Microlink (Sanjeev) to offer assistance with moving clients to new hosting and to host email on microlink.zm, but we have not had a response … and quite frankly don’t expect one.

If you are a former hosting customer of Microlink — i.e., you have your own domain, dot-zm or otherwise — that was hosted with them, please contact us and we will assist you in getting your domain back online as quickly as possible. We have the expertise and experience.

Update, 2020-09-18: Although we can’t replace what you lost when Microlink shut down unexpectedly, we can try and ease your pain. If you contact us and sign up before the end of September 2020, we will host you for no charge for ONE YEAR (for a maximum of 25 email addresses), including bringing your dot-zm domain registration up to date. Click here to contact us by email now.

Tags: abandoned domain customers, abandoned hosting customers, domain registration, domain renewals, domains, dot-zm domains, hosting transfer, icann, microlink, registrar transfers
Categories: Notices, Updated posts
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We now offer dot-zm domain registrations

25 April 2020 01:56:29 +0000

As some of you are aware, we have been pursuing accreditation with ZICTA so that we can register and manage dot-zm domains. In order to accomplish this we partnered with registered ISP Preworx, and our application was recently approved.

This will be particularly good news for those of you who have dot-zm domains registered with a certain registrar who suspends and deletes domains without notice and without billing registrants, as happened most recently in February and will undoubtedly happen again in the future.

We have already transferred those domain registrations for which we are responsible. At the same time we have corrected the registration information for these domains to ensure they are registered by the correct organisations, and are using current contact information.

While we have not recommended dot-zm domains in the past for both technical and administrative reasons, the technical reasons were addressed by ZICTA within the last few years. The administrative reasons are primarily related to poor management by registrars, such as the aforementioned registrar that suspends domains without notice and without issuing invoices. This, as all NinerNet clients know, is not how we conduct business.

Also in the past we have not been able to offer any assistance — only advice — when clients had issues with their dot-zm registrations and registrars. Now, for those clients who have dot-zm domains, if you transfer your dot-zm registration to NinerNet/Preworx, you will be assured of the same service and attention to detail that you are used to with your hosting and other domain registrations. In fact, while it is ultimately your choice whether or not you transfer your dot-zm domain under the management of NinerNet/Preworx, we do strongly recommend that you do.

If you have an existing non-dot-zm domain that includes the word “Zambia” or “Africa” — e.g., company-zambia.com or company.africa — and would like to consider registering a dot-zm instead or as well, please contact us to advise us and we’ll respond with options for you. Your options include:

.ac.zm: Academic institutions
.biz.zm: Businesses
.co.zm: Commercial entities
.com.zm: Commercial entities
.edu.zm: Academic institutions
.gov.zm: Government
.info.zm: Information
.mil.zm: Military
.net.zm: Networks
.org.zm: Non-commercial organizations
.sch.zm: Schools

Of course, some of the above are restricted.

Pricing has been another reason that dot-zm domains have not been popular. To be frank, we don’t have any firm commitment from ZICTA on our pricing yet. We’d love to be able to say that we know what price we will be charging for domains next year and five years from now, but we can’t. However, as part of our application we did commit to pricing “in line with industry standards for most TLDs.” What this means for now is that we intend to charge the same price for a dot-zm domain that we currently charge for a dot-com, which is K351.50. Actually, considering we’re not paying for dot-zm domain registrations in forex, we’ll peg that at K350 per year unless and until ZICTA makes any significant change to their pricing model.

Even better is that — subject to ZICTA’s pricing — we will charge only half that, K175 for a year, for all transferred and new domains for the rest of 2020. This applies to all existing clients, and any new clients. And remember, we pay a 10% bounty for new clients — to both the referring client and the new client — based on the new client’s spending with us for their first six months.

Please contact us to transfer your existing dot-zm domain (if you have one), or register a new one. Thank-you.

Tags: domain registration, domain renewals, domains, dot-zm domains, registrar transfers
Categories: Announcements
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Zamnet deleting dot-zm domains … again!

13 February 2020 05:34:35 +0000

Zamnet’s sleepy accounts receivable department has again risen from its seldom-interrupted slumber to suspend random dot-zm domains. This time they have suspended about 25 per cent of the dot-zm domains that NinerNet hosts — all without a shred of notice to any of their registrants (our hosting clients).

This results in days of downtime while these businesses — some with hundreds of employees and many hundreds of customers across southern Africa — scramble to get a few kwachas to Zamnet’s offices, and then Zamnet takes their time processing the payments. If Zamnet had bothered invoicing for the renewal of these domains in the first place this would likely have never happened. This is not the first time this has occurred; in June 2013 another significant tranche of dot-zm domains were taken offline by Zamnet until registrants coughed up extortionate sums of money (sometimes thirteen years’ worth!) to pay for all the years in which Zamnet didn’t bother to invoice for the renewal of the domains. While that’s the only example we have documented on this blog, it’s not the only example of Zamnet causing dot-zm domains to fail.

NinerNet, in partnership with registered ISP Preworx, are trying to become accredited with ZICTA to register and manage dot-zm domain registrations so that this kind of uncertainty and lack of reliability with dot-zm domain registrations and renewals can be stopped, at least for our clients and those who choose to register their dot-zm domains with us. We made the application in June 2019, but progress on the application has been held up by additional, undocumented steps we have had to take. Only yesterday we happened to submit additional paperwork in support of our application, and this morning we followed up with a complaint about this action by Zamnet and made clear that such an action would never happen under our watch. It is unclear to us what obstacles will be placed in our path now, but it is the incompetence demonstrated by incumbent registrars like Zamnet that drives us forward to our goal.

If you’d like to voice support for the application by Preworx to become a dot-zm domain registrar, we encourage you to voice this support through the ZICTA website. Thank-you.

Tags: domain registration, domain renewals, domains, dot-zm domains, zamnet
Categories: Notices
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Right of registration to second-level dot-uk domains expires soon

7 June 2019 14:53:35 +0000

As you may be aware, Nominet (the registry for all dot-uk domains) now makes available registrations at the second level. This means you can now register your-company.uk, as well as or instead of your-company.co.uk — or even your-name.org.uk and other third-level domains.

As part of this process they have determined that existing owners of dot-co.uk domains have the first “right of registration” to a dot-uk domain corresponding to their existing dot-co.uk registration. In other words, if you are already the registrant of something.co.uk, you have the first right of registration to something.uk, before someone who might own something.org.uk, for example. However, this right expires on 24 June 2019. After that date anyone will be able to register any dot-uk domain, even if it is the same as your existing dot-co.uk domain, but without the “.co” part.

If you register a dot-uk domain corresponding to an existing dot-co.uk domain you will have several options with respect to the hosting of your website(s) and/or email. If you host with NinerNet, please contact us to discuss your options, or contact your hosting company if you do not host with NinerNet. If you do host with NinerNet, we can “alias” your new dot-uk domain to your existing dot-co.uk (or dot-org.uk) domain for no additional hosting charges.

If you would like to register any or all of the second-level dot-uk domains to which you are entitled, please contact us and we will work with you to register it/them before the deadline.

Tags: domain registration, domains, dot-uk domains, nominet
Categories: Notices
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WHOIS privacy for domain registrations

17 July 2018 12:58:23 +0000

We have offered so-called private registrations (“WHOIS privacy”) to clients for years, but it’s not a service we have gone out of our way to push. This is because the public record of your domain registration is (or was) an important factor in establishing the authenticity of your business, and hiding it is (in our opinion) counterproductive for that use.

However, one of the major effects of the GDPR on the Internet industry is that, for now at least, all of your contact information for your domain registrations is no longer available to the public. This is a welcome development, as far as keeping your email address out of the hands of the spammers and fraud artists who mined the WHOIS for email addresses is concerned

We do offer WHOIS privacy, and will continue to do so with our new registrar. However, our contract with the new registrar means that we can only offer it to non-commercial registrants. The use of WHOIS privacy by individuals is entirely prudent and sometimes necessary, but should not be necessary for businesses. Therefore, for that small percentage of our commercial clients who have been using WHOIS privacy up to this point, we will no longer charge you for it and it will be removed from your domain registration once your domain is transferred to the new registrar.

Per your domain registration agreement, all domain registration data for domains registered with us are still available to us, the registrar and (if necessary and armed with the required legal documents) law enforcement, so this change changes nothing in that regard. We’re just giving our business clients notice that WHOIS privacy will no longer be available to them, but the good news is that it’s no longer really necessary with access to the WHOIS being restricted by default now.

Something you might want to consider is changing the contact email address for your domain(s) if it receives a lot of spam. The fact that spammers can no longer harvest email addresses from the WHOIS will not stop them from spamming addresses they already have. However, if you set up a brand new address for the WHOIS and delete the old one after a short overlap period, your new address should receive far less spam.

If you have any questions or concerns, please let us know. Thank-you.

Tags: contact information, domain registration, domains, whois, whois privacy
Categories: Notices
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Change of domain registrar

28 June 2018 06:39:22 +0000

Over the next year, starting today, we will be migrating all domain registrations under our management to a different domain registrar. For the most part these migrations will take place as the domains are renewed.

To be clear about NinerNet‘s position in the domain ecosystem, we are a reseller of domain registrations, reselling domains registered with domain name registrars, who in turn register domains from domain name registries. For the last seventeen years we have been a reseller for OpenSRS, a subsidiary of Tucows; going forward we will be a reseller for RRPproxy, a subsidiary of Key-Systems, a member of the KeyDrive Group.

Automated emails about your domains will continue to be sent from the same email address we’ve been using for years: domainsupport on the niner.net domain. You will notice a change in the format and language used in these emails. At least initially, links in those emails — such as those requesting you to validate your email address — will be on domains controlled by RRPproxy; however, we will work on using the niner.net domain at some point in the future, but we don’t have a timetable for that yet. The domain used in links in the email address validation emails that you may receive after your domain is transferred is currently ~~emailverification.info~~. (See update below.)

Unless otherwise notified, you will continue to manage your domain registration through the interface at manage.niner.net. Within the next six months the interface at that address will change.

We are looking forward to an improved experience for all clients (except those using dot-zm domains, of course) as a result of this move. If you have any questions or concerns, please let us know. As always, if you are concerned about the legitimacy of an email you’ve received that pertains to your domain or hosting account with us, please forward it to us and we will advise you accordingly.

Thank-you for your business.

Update, 2018-06-29: Please note that, despite our best efforts, the transfer confirmation emails you will receive from our current registrar are sent from two different email addresses not on the niner.net domain: noreply@opensrs.email and transfers@opensrs.org. The inability of OpenSRS to consistently use our domain in messaging over the years (or even just one of their own domains) is a significant symptom of the problems that have led us to make this decision to move. Our apologies for the confusion.

Update, 2018-09-25: Links in the “Request for email address validation” emails are now on the niner.net domain.

Tags: domain registration, domain renewals, domains, registrar transfers
Categories: Notices, Updated posts
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Data privacy developments

22 May 2018 22:44:39 +0000

The purpose of this long blog post is to keep you informed of a significant development in the domain registration business, how it will affect you, what action you need to take and how to protect yourself from the criminals who will take advantage of the confusion that will no doubt be generated. We have also sent this via email to our clients.

The GDPR

In the last few months you may have heard rumblings about a new European law called the GDPR, the General Data Protection Regulation. This is a sweeping new law that will affect people in every corner of the globe, not just in the European Union (EU). It places a premium on the value of individual privacy, and restricts how the personal data provided by an individual may be used by companies and organisations. Fines for breach of the law can reach tens of millions of euros.

The GDPR is a good thing, and will address some glaring problems in our industry that we have referred to on a number of occasions, particularly the public WHOIS system where a domain registrant’s information is available for all the world to see, and is therefore used by scammers worldwide. However, even a good law is still a law and comes with an administrative burden for all parties.

On the hosting side of our business, not much (if anything) will change. We have always closely guarded the personal information of our clients — and that won’t change — and only collected what is technically and legally necessary to provide the services you contract from us.

Domain registrations

On the domain registration side of things, because of the fact that the domain registration system requires a number of entities to co-operate — registrant (you), registrar (currently OpenSRS/Tucows), reseller (NinerNet), registry (various, including Verisign, CIRA, ZICTA, etc.) and ICANN (the Internet Corporation for Assigned Names and Numbers) — you will start to see various transactional emails from us refer to the GDPR (which comes into force on 25 May 2018) and mechanisms for you to provide and, if necessary and possible, withdraw consent for use of your personal data. The need for you to fulfil your obligations as a domain registrant and respond to calls to action in emails will be in addition to actions you have needed to take until now. In short, it should mean a couple more emails per domain per year that you will need to pay attention to, but exactly how this manifests itself will develop over time, especially in the first year after this Regulation comes into force.

While it’s a reasonable question to ask why an EU law will apply to people and companies outside of the EU, the fact is that, worldwide, domain registries and registrars intend to comply with this Regulation and adopt a uniform system for managing it. Many jurisdictions have privacy laws, but the GDPR looks like it will be the most robust affecting the greatest number of people and the general feeling among proponents is two-fold: 1) Privacy is a good thing and we should follow the most stringent standards in favour of it, and 2) If we have to adjust policies and practices, then it makes no sense to have one set of policies and practices for some people and another for everyone else.

While this law affects all industries (and governmental organisations) in the EU and those (within and without the EU) that deal with European residents, the most visible effect in our industry will be on the public WHOIS (“who is”) system, where your personal information — name, address, phone number, email address, etc. — is currently published in public databases of domain registrants for everyone to see. These databases will continue to exist, of course, but access to them will be restricted, through layered access to a new “gated” WHOIS system, to legitimate accredited users that will include law enforcement organisations and intellectual property lawyers, as well as the registries, registrars and resellers directly involved in a particular domain registration.

Spammers, scammers and fraud artists

The one class of people that we certainly hope will no longer have access to this information is the fraud artists that fill your email every day — despite our best efforts — with offers to enlarge body parts, sell you web design and “search engine optimisation” services, scam you into sending them money for services they’ll never provide, and trick you into providing information to them that will lead to identity theft (phishing). With any luck, this new law will finally almost wipe out the spammers who harvest your email address from the WHOIS. It won’t stop those who get your unprotected email address off your website, or already have it or buy it from these unscrupulous individuals, but it should stop anyone else getting your email address if you change it in your existing domain registration.

But speaking of scams, as sure as night follows day (we’ve seen it before) these changes will no doubt lead to many scammers sending out emails urgently requiring you to take some action or another after clicking a link in their email. The text of the emails will use urgent language designed to scare you, but that they assume you will have heard in the news. They will refer to the GDPR and tell you that if you don’t go to a website and fill in a user name and password for your domain — and perhaps send them money too — your domain will be suspended and deleted.

DO NOT FALL FOR THIS! IT IS NOT TRUE!

As we have said over and over again for more than twenty years, if you receive an email about your domain or hosting from an email address that is not on the niner.net domain, then it is almost certainly a scam. If the email attempts to scare you into taking action immediately, then that only adds to the weight of evidence pointing to it being a scam. If you are concerned and not sure, we’re happy to advise you if you forward the email in question to us before taking any action.

Our new privacy policy

As with many Internet companies, the new GDPR has prompted us to revise our privacy policy. Our privacy policy — part editorial, part serious statement — is unlike any you have ever read. It provides some truth about the real problem with what the true purpose is of many (mostly larger) companies these days, and how we’re very different.

No action required at this time

Finally, no action is needed from you at this time. However, after 25 May you will start to receive email notices directing you to take GDPR-related actions, especially if you change anything to do with your domain, and possibly when you renew it.

If you have any questions, please let us know. Thank-you for your time.

Tags: domain registration, domain renewals, domains, gdpr, privacy, scams
Categories: Notices
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Zambian domains update

27 December 2016 03:17:55 +0000

To update our earlier post, ZICTA finally contacted us on the afternoon of the 12th. Again — unbelievably — we had to explain basic networking concepts to them to help them understand why our client’s domain was not working.

However, they also explained or blamed part of the problem on Zamnet for not deleting the domain from their nameservers after they had hosted it previously. Zamnet are entrusted by ZICTA with the stability and security of two of the four nameservers that run the dot-zm ccTLD, and yet they apparently can’t perform basic nameserver maintenance. This is shocking to say the least.

Our client’s domain was finally back online again and stable and functioning properly by the 13th (after we contacted ZICTA on the 10th) … but for how long? It is only a matter of time before either our client’s dot-zm domain or another dot-zm domain goes down, again caused by mismanagement by ZICTA or one of the organisations they contract to provide name service.

Don’t register dot-zm domains. Seriously.

Tags: domain registration, domains, dot-zm domains
Categories: Warnings
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