NinerNet Communications™

Corporate Blog

Microsoft issue update, and our invoices are very late this month

30 June 2024 23:58:21 +0000

Due to a number of factors this month, our invoices are about as late as they have ever been, for those of you who are being invoiced this month.

As is often the case when things don’t go right, there wasn’t any single factor that caused this; it was the result of a number of factors, not the least of which was the considerable amount of time we spent dealing with the block of our mail server implemented by Microsoft. You know how important working email is to you, and it is not lost on us how important email is to you and therefore our business. So we literally dropped almost everything (including this month’s invoicing!) to deal with and mitigate the problem caused by Microsoft. In fact, on 28 June (Friday) we updated our blog post about this at:

NC036: Significant issue with delivery of email to Microsoft-hosted domains

You’ll find the update at the bottom of the post with Friday’s date on it in bold. The situation now is essentially that we are back to where we were before Microsoft started bouncing mail to domains they host on 20 June; in other words, to use the term used by some of you, the situation is “resolved”, and we’re back to dealing with individual bounces as necessary. Email bounces sometimes; it’s a fact of life. It’s the email system’s feedback loop to ensure that you know what has happened to an email you send if it wasn’t delivered as you expect. No news is generally good news, as that means your message was delivered, and now you’re waiting for the human on the other end to reply.

Also in the last two weeks we’ve had to address situations with two clients that were expecting different outcomes on issues they had brought to our attention; one of them has been dealt with as far as we can at this point, and the other will be dealt with right after our invoices go out shortly. We apologise to both clients who had to deal with the fact that we couldn’t give them as much attention as quickly as we usually do when clients need us. As of a couple of hours from now, everything will be back to normal, and we thank those clients and all of you expecting invoices on 15 June for your patience.

The date on our invoices will be 28 June (the most recent business day this month), and the suggested pay-by date is 19 July. However, if you are being invoiced this month please pay close attention to the expiry dates of your services and/or domains, as if they are before 19 July you do either need to pay your invoice before the earliest expiry date noted on your invoice, or contact us to make arrangements to ensure that we are aware that you will pay your invoice so that we renew your domains or services so that they stay online. Those of you who are again scheduled to be invoiced on 15 July will see your June balance carried forward, if you haven’t paid your June invoice yet, but since we don’t charge interest on unpaid balances this will not negatively affect anyone.

We apologise for making you do so much reading lately, and I can assure you that we work very hard to ensure that our systems run as close to 100%, 100% of the time as possible. We’ll never reach 100%, 100% of the time — nobody does, even Microsoft and Gmail — but the closer we can come to that goal, the easier your life is and the easier our life is.

Thank-you, as always, for your patience during troubling times. If you have any questions or feedback, please do contact NinerNet support.

New Canadian address

24 January 2019 09:23:44 +0000

Our Canadian head office mailing address has changed effective immediately. The new address is:

NinerNet Communications Company
202-15388 24 Avenue
Surrey BC  V4A 2J2

Our apologies for any inconvenience. We do provide ways to pay your invoices online; see the payment link in any invoice or payment reminder email.

Thank-you for your attention to this matter.

Final notice of change of Canadian mailing address

9 January 2017 07:47:22 +0000

As mentioned previously, our Canadian head office address has changed. The old post office box address in Vancouver is no longer in operation effective 7 January 2017, and in fact has been intermittently “broken” since several months before, with some mail either being returned or going missing.

Once again, the following is our new and current mailing address:

NinerNet Communications Company
535-15216 North Bluff Road
White Rock BC  V4B 0A7

Thank-you for your attention to this matter, and we apologise again for the necessity of making this change.

New Canadian address

29 September 2016 04:26:12 +0000

Due to the ongoing incompetence at Canada Post and the constant threat of postal disruptions by strikes and lockouts there, we have decided to do what we should have done twenty years ago when we mistakenly thought that a Crown Corporation would be more stable than a private enterprise in providing mail receiving services. Our new Canadian head office mailing address is as follows:

NinerNet Communications Company
535-15216 North Bluff Road
White Rock BC  V4B 0A7

This is effective immediately. Our old address is theoretically valid until the end of 2016, but we know that some mail sent to that address has been returned as undeliverable in recent weeks.

Our apologies for this inconvenience. We do provide ways to pay your invoices online; see the payment link in any invoice or payment reminder email.

Stanbic account number change

20 September 2016 13:17:12 +0000

We have just sent out an email to our Zambian clients about the fact that Stanbic have suddenly changed our account number, with no notice whatsoever or any indication if the old account number will work for an overlap period. Since sending out the email a few minutes ago we’ve heard from one client, who is also unfortunate enough to be a Stanbic customer, that they have heard there will be a one-year overlap period during which the old account number can be used, but we have not been able to confirm this with Stanbic ourselves.

The point of this blog post is to confirm that the email you received from NinerNet is indeed authentic. Thank-you for your time.

Zambian kwacha rebasing

15 December 2012 15:42:05 +0000

As you will be aware, if you’re a Zambian client, the kwacha will be rebased on 1 January 2013, making 1000 old kwachas equal to 1 new kwacha. In keeping with Bank of Zambia guidelines and requirements, this will affect our invoicing as follows:

  • Invoices we issue between 15 and 31 December 2012, inclusive, will be issued in old kwachas, but will also include a value in new (rebased) kwachas. If you pay the invoice on or before 31 December, you will need to pay the old kwacha amount. If you pay the invoice on or after 1 January, you will need to pay the new kwacha amount.
  • Invoices we issue between 1 January and 30 June will be in new kwachas, but will include the value in old kwachas for comparison.
  • Where we have used the “K” symbol we will use the “KR” symbol (“kwacha rebased”) between 1 January and 30 June, inclusive. After that we will once again revert to using just the “K”.
  • Where we have used the currency code ZMK, we will use ZMW on and after 1 January.
  • Any account balances carried over into 2013 will be converted to new kwachas (ZMW) by dividing by 1000, and rounding as per BOZ guidelines. Similarly, previous account balances, although billed and paid for in old kwachas, will be converted to new kwachas for the purpose of calculating your running account balance in new kwachas.
  • Invoices will be rounded off to the nearest 5 ngwee to facilitate cash payments by those clients who prefer to pay in cash. CORRECTION, 2013-01-30: Invoices will not be rounded. If you are paying in cash in person, your balance owing will be rounded to the nearest 5 ngwee at the time of payment. If you deposit cash to our bank account, please round to the nearest 5 ngwee. Whether the rounding is up or down, we will record the actual payment and carry forward a balance of the difference (1 or 2 ngwee) between your payment and the actual invoice amount. If the rounding is down, this will not adversely affect the state of your account with us.
  • The cover emails to which invoices are attached (and all reminders, expiry notices, etc.) will reflect amounts only in old kwachas in 2012, and only in new kwachas in 2013. These emails are only an unofficial summary of the official invoice, which is the PDF document attached to the invoice email.
  • We will, in due course, publish new rates on our website. There will be no increase in our rates at this time — i.e., all rates in new kwachas will be the same as the old rates, divided by 1000.

If you have any questions about this, please let us know. Thank-you.

Kwacha rates published

27 October 2012 05:55:19 +0000

We have published our kwacha rates on our website four our Zambian clients. If you have any questions, please let us know!

New Bank of Zambia currency regulations

15 June 2012 09:57:44 +0000

On 12 June we learnt of The Bank of Zambia (Currency) Regulations, 2012, that were apparently passed on 7 May, came into effect on 18 May, and were posted on the BOZ website on 7 June. Despite the fact that our US dollar-based invoices have always included, according to previous law, a kwacha value (the other option on a foreign currency-based invoice is [or was] to include a conversion rate), it appears now that the mere mention of a foreign currency is illegal, and punishable by significant fines and/or jail terms.

Although NinerNet has clients in quite a number of countries around the world, in Zambia we operate through a locally-registered, turnover tax company named (believe it or not) “NinerNet Communications“. (Doing so significantly improves our ability to operate competitively in Zambia, and we have always been quick to point out to prospective Zambian clients that our invoices can be settled locally in kwachas.) As a result, our business in Zambia must be considered domestic, and so we are subject to this new law.

Unfortunately this news arrived too late for us to reconfigure and re-program our invoicing system in time for June’s invoicing. Therefore we will be adding prominent notices to our June invoice emails and the invoices themselves which indicate that, despite the presence of dollar amounts on the invoice, we “demand to be paid” in kwachas in accordance with section 4 of the new Regulations. To be clear, to comply with this law we can no longer accept payment in US dollars (or any other foreign currency) on “domestic transactions” in Zambia. In fact, we will be closing our dollar account in July.

By 1 July we will be issuing invoices denominated in kwachas only. We’ll also be adding a rates page for kwachas to our website, rather than simply referring clients to the US dollar rates. We’ll send a follow-up email to advise you of the new, fixed rates when they’re published. We have not finalised these yet, but we anticipate basing the new rates on an even exchange rate that hedges slightly against future variations. This will result in a price increase of about 87¢ … oops, I mean K4500 per month for those clients on our most popular hosting plan, with the benefit being that your invoice won’t fluctuate from month to month.

I welcome your feedback on this issue. The commenting system on this blog is not working (yet!), so please contact me through the contact form on the NinerNet website to let me have your thoughts. Thanks.


Potential strike by Canada Post employees

19 May 2011 22:42:26 +0000

Depending on who you listen to, a strike at Canada Post is either imminent or a remote possibility. However, certain large customers of Canada Post — e.g., at least one ministry of the British Columbia provincial government, to name one — have decided that they’re not taking any chances and have sent critical mail out a week earlier than scheduled.

As is the case for any business, we need our clients to keep paying their bills during a postal strike. Fortunately we send out our invoices via email, so there are no issues with the delivery of those. However, unlike most hosting companies, we accept payment by cheque, and so if you regularly pay your invoice by cheque (and send it to us via postal mail, of course) you may need to make alternative arrangements if there is a strike, especially if it’s a protracted one. (This does not apply to our Zambian clients.)

We accept online payment via credit card, and would encourage you to pay your invoices using this method. If you’re in the Lower Mainland, Fraser Valley or Victoria areas of British Columbia, you may also make deposits directly to our Vancity account. The details for these methods of payment and others that don’t involve the post office are in the emails that you receive to which your invoices are attached.

If you have any questions or concerns about making sure that we receive your payments on time during a postal strike, please contact us. Thank-you.

Billing reminder

4 November 2010 17:23:47 +0000

We’d like to remind those clients who pay their invoices via direct deposit, bank transfer or some other means that does not pass through our hands or website that we need you to let us know — independently of whatever action you took to pay your invoice — that you have made a payment. Even if you have included some sort of reference information with your payment, such as your name or company name, client code or invoice number, this information is not always provided to us by our banks. Additionally, most of our clients with a standard configuration of some sort are billed the same amount as other clients, so if we have multiple payments of an identical amount with no additional information, we have no way of knowing whose accounts to credit.

If we do not know who to credit, your account will go through the normal billing cycle, and you may be surprised to receive payment reminders and expiry and suspension notices. Please claim your payment so that this does not happen!

Relevant information we need to confirm receipt of your payment includes:

  • Payment date
  • Payment amount
  • Method of payment
  • Identifying number, such as a cheque number, transfer number, etc.

Thanks very much for helping us make sure your payments are credited to your account in a timely manner.

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This is the corporate blog of NinerNet Communications. It's where we post announcements, inform and educate our clients, and discuss issues related to the Internet (web and email) hosting business and all it entails. This includes concomitant industries and activities such as domain registration, SSL/TLS certificates, online back-up, virtual private servers (VPS), cloud hosting, etc. Please visit our main website for more information about us.



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