If you’re following our status blog (which we hope you are), you’ll note that we had planned to send our June invoices a few weeks late. Well, we’ve decided to reset the clock. June is a lost month in more ways than one for us, so we’re giving up on sending June invoices and just going to send July invoices.
For most clients, who are invoiced quarterly, this just means that your June invoice will be a month late, and your September invoice will appear to arrive two months early … although it will still be sent in September, but that will be two months after July instead of three months after June! Confused yet? Sorry. For our resellers you’ll essentially be billed for two months in July, but we’re assuming that you are not as disorganised and have not suffered the technical problems our office has in June, and so you’ve been invoicing normally all along.
As always though, please keep in mind the actual expiry dates of your products and services contracted with third parties: domains and certificates. Under normal circumstances we invoice clients 30-60 days in advance of expiry, but if you were scheduled to be invoiced in June you’re now going to be invoiced 0 to 30 days before expiry. For anyone whose service expires very soon after 15 July we will contact you proactively, but if we have left you too little time to make your payment for your domain or certificate, but you intend to renew it, please contact NinerNet to let us know. We will renew services in advance of your payment so that you stay online. We will continue to send scheduled reminder notices; it’s not that we’re uncaring expletives who don’t realise that our invoices have been sent late, but we’re just doing our job of making sure that you’re aware of dates and what you need to do. Just reach out to us and yell at us as needed; we can take it.
This is a less-than-optimal situation (to put it in words that any PR agent worth his or her salt would envy), we get it. (A disaster, I’d put it, more explicitly.) June was (and July continues to be) a nightmare for us in the office, but we’re just thankful that our servers have managed to run smoothly, except for the issue on the mail server that kicked off the turmoil in combination with failures of technology in the office on the very same day. The nightmare continues, to be frank, but things are finally coming together and there is light at the end of the tunnel, so it will hopefully be over soon.
