We have a new phone number for our Vancouver, Canada, office, which we have added to the contact page on our website, but which has actually been on our invoices for some time now.
The new phone number is 604 630 1772. For those of you in North America but outside of the Vancouver local calling area, you can also still reach us using our toll-free number: 1 855 NINERNET (1 855 646 3763).
Those of you outside of North America may also be able to reach us using the toll-free number depending on the services available to you through your phone company or VoIP provider. If you can’t use the toll-free number, please use the 604 number after dialling your country’s international access code and the country code for North America (1).
The above two phone numbers are our only North American phone numbers. Please discard any old North American numbers that you may still have on file, as they no longer work or will cease to work shortly.
We continue to provide most support via email, and we encourage you to continue to submit support requests via email or through the contact form on our website at the above link.