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New phone number

15 January 2014 13:58:41 +0000

We have a new phone number for our Vancouver, Canada, office, which we have added to the contact page on our website, but which has actually been on our invoices for some time now.

The new phone number is 604 630 1772. For those of you in North America but outside of the Vancouver local calling area, you can also still reach us using our toll-free number: 1 855 NINERNET (1 855 646 3763).

Those of you outside of North America may also be able to reach us using the toll-free number depending on the services available to you through your phone company or VoIP provider. If you can’t use the toll-free number, please use the 604 number after dialling your country’s international access code and the country code for North America (1).

The above two phone numbers are our only North American phone numbers. Please discard any old North American numbers that you may still have on file, as they no longer work or will cease to work shortly.

We continue to provide most support via email, and we encourage you to continue to submit support requests via email or through the contact form on our website at the above link.

Thank-you.

Domain contact information MUST be valid

15 January 2014 11:38:43 +0000

ICANN (the Internet Corporation for Assigned Names and Numbers) — the organisation in charge of all generic top-level domains (e.g., dot-com, dot-net, dot-org, etc., and the upcoming new gTLDs) — has introduced new rules that came into effect on 1 January.

The rule most likely to affect you at some point is the requirement for a valid email address associated with your domain. People generally register a new domain with a working email address, but over time that address may stop working for one reason or another. ICANN have taken steps to ensure that such a situation is not perpetuated.

Effective 1 January, if one of our automated emails to a contact address for your domain bounces, we are required to send you a verification email asking you to click a link in the email to confirm that your address does actually work. Of course, you’ll only receive that email if your email address has started working again in the meantime. Unfortunately, if you do not receive and act on the instructions in the verification email, we will have no choice but to suspend your domain, which will automatically happen fifteen (15) days after the first verification email is sent. If your domain is suspended, any services (email, websites, etc.) that rely on it will stop working until you respond and update the email address in your domain account. This is an ICANN rule applicable to all registrars and domain registrants, and we are contractually obligated to comply with it.

You may receive the same verification email when you register a new domain, when you transfer an existing domain into your domain account with NinerNet from another domain registrar, or when you change the contact information for your domain.

Please take this opportunity to log into your domain account (if your domain is registered with us) to check the contact information we have on record for your domain(s). If the contact email address you see there no longer works, exists or is no longer controlled by you, please update it immediately. (You will then receive a verification email, and you must follow the instructions in that email to complete the change to your contact details.) If you have multiple domains, you can update all of them at the same time. If you need the log-in information for your domain account sent to you, please advise us of that. Please note that your domain account is different and separate from your hosting account, and needs to be maintained separately by you. Thank-you for your understanding and cooperation.

If you have any questions, please contact support. Thank-you.

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This is the corporate blog of NinerNet Communications. It's where we post announcements, inform and educate our clients, and discuss issues related to the Internet (web and email) hosting business and all that that entails. This includes such concomitant industries and activities such a domain registration, SSL certificates, online back-up, virtual private servers (VPS), cloud hosting, etc. Please visit our main website for more information about us.

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