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New Canadian address

29 September 2016 04:26:12 +0000

Due to the ongoing incompetence at Canada Post and the constant threat of postal disruptions by strikes and lockouts there, we have decided to do what we should have done twenty years ago when we mistakenly thought that a Crown Corporation would be more stable than a private enterprise in providing mail receiving services. Our new Canadian head office mailing address is as follows:

NinerNet Communications Company
535-15216 North Bluff Road
White Rock BC  V4B 0A7

This is effective immediately. Our old address is theoretically valid until the end of 2016, but we know that some mail sent to that address has been returned as undeliverable in recent weeks.

Our apologies for this inconvenience. We do provide ways to pay your invoices online; see the payment link in any invoice or payment reminder email.

Fraud alert

27 September 2016 19:33:46 +0000

We have been receiving phone calls today on our North American toll-free number from people who are claiming that we have charged their credit cards. So far the amounts have been under $100 which, in our experience with being on the receiving end of credit card fraud, are small enough amounts that they might slip under the radar of both credit card companies and some consumers.

Please be assured that NinerNet Communications does not have the facilities to charge credit cards without the explicit permission of the credit card holder. Our agreement with our payment processing company simply does not allow it. We also do not send spam, especially SEO scam spam. (We don’t even offer any kind of SEO [search engine optimisation] services.) It would seem that someone has simply lifted our company name and phone number from our website, and so we are as much a victim of this fraud as you are. We are a reputable company that has been trading under the same name for eighteen years — and only two years before that under our initial name — and plan to continue trading under our good name for many years to come.

The best advice we can give you is to contact your credit card company and initiate a chargeback. There is nothing that we can do other than post this notice so that anybody affected by this fraud can take that action.

Stanbic account number change

20 September 2016 13:17:12 +0000

We have just sent out an email to our Zambian clients about the fact that Stanbic have suddenly changed our account number, with no notice whatsoever or any indication if the old account number will work for an overlap period. Since sending out the email a few minutes ago we’ve heard from one client, who is also unfortunate enough to be a Stanbic customer, that they have heard there will be a one-year overlap period during which the old account number can be used, but we have not been able to confirm this with Stanbic ourselves.

The point of this blog post is to confirm that the email you received from NinerNet is indeed authentic. Thank-you for your time.

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This is the corporate blog of NinerNet Communications. It's where we post announcements, inform and educate our clients, and discuss issues related to the Internet (web and email) hosting business and all that that entails. This includes such concomitant industries and activities such a domain registration, SSL certificates, online back-up, virtual private servers (VPS), cloud hosting, etc. Please visit our main website for more information about us.

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