We’d like to remind those clients who pay their invoices via direct deposit, bank transfer or some other means that does not pass through our hands or website that we need you to let us know — independently of whatever action you took to pay your invoice — that you have made a payment. Even if you have included some sort of reference information with your payment, such as your name or company name, client code or invoice number, this information is not always provided to us by our banks. Additionally, most of our clients with a standard configuration of some sort are billed the same amount as other clients, so if we have multiple payments of an identical amount with no additional information, we have no way of knowing whose accounts to credit.
If we do not know who to credit, your account will go through the normal billing cycle, and you may be surprised to receive payment reminders and expiry and suspension notices. Please claim your payment so that this does not happen!
Relevant information we need to confirm receipt of your payment includes:
- Payment date
- Payment amount
- Method of payment
- Identifying number, such as a cheque number, transfer number, etc.
Thanks very much for helping us make sure your payments are credited to your account in a timely manner.
