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Physical move of server NC018 this weekend

18 July 2011 05:07:49 +0000

On 24 July between 01:00 and 13:00 UTC we will be moving server NC018 to a new, “greener”, state-of-the-art data centre. Because this is a physical move — i.e., the server will be carried from one location to another — the server must be powered down, disconnected, moved to the new data centre, reconnected and powered up again. This means the server — and some or all of the services hosted on it — will be unavailable for up to 12 hours this weekend.

Here are the dates and times in some major time zones:

UTC:     24 July, 01:00-13:00
PDT:  23-24 July, 18:00-06:00
CAT:     24 July, 03:00-15:00
AWST:    24 July, 09:00-21:00

Please visit the World Time Server website to convert this date and time into your own time zone if it’s not listed above. Please also ensure that you pass this information along to employees, colleagues, developers, customers, etc., so that they are aware of the outage in advance.

Many of the redundancies already in place will help ensure that the effect of this maintenance outage will be minimised — apart from the fact that, of course, the server will be offline for all or most of 12 hours. However, the recovery from this downtime will be quick because of these redundancies.

Here is some service-specific information that you should be aware of:

IP address

If your website is currently hosted on IP address 65.61.157.54, it will be hosted on 72.3.245.152 after the move. This will not be of interest to most clients, but there are some for whom this might be important.

The IP address of NinerNet’s primary mail server (mail.niner.net) will also change to 72.3.245.152. Again, this will not be of interest to most NinerNet clients. If it is of interest or concern to you, then you will already know that. Such instances usually apply to configuring firewalls, or other security considerations that are based on IP addresses rather than domain names.

DNS

A few days before the move, we will be lowering the length of time that DNS (domain name system) information is cached for your domain around the world. Immediately after the server comes back online, we will then update the DNS information for your domain and associated services so that, if your domain or an associated service is using the new IP address, the change will propagate within minutes.

Communication

Following this post, before and after the move we will be communicating important information through our status website at status.niner.net. However, because the niner.net domain itself will be offline during this move, the status website will also be available at its alternative address: status.ninernet.net. Please make a note of that address and use it to seek updates during the move.

NinerNet website

As indicated above, the niner.net domain and all sub-domains on the niner.net domain will be offline during this move. This includes the main NinerNet website.

Email

All email accounts and forwarders (redirects) hosted on server NC018 will be unavailable during the move. Incoming email will be held on the sending servers until server NC018 is back online, at which point it will be delivered. While some email may arrive out of order, no email will be lost; it will only be delayed. Webmail will be unavailable.

Special cases

Because we have quite a number of clients with unique configurations, those clients may be less affected by this outage than if all of their services were hosted on server NC018. In these cases — all of which assume that you are using the standard NinerNet nameservers (i.e., ns*.niner.net, where the asterisk is a number) — we will put in place (if it’s not already in place for your domain) an extra nameserver that will ensure that your self-hosted mail server or other service remains online during the move. Here are some examples, some of which may apply to you:

  • Self- or other externally-hosted mail server: If you host your own mail server or host your email with a third party (e.g., Google Apps or your ISP), that service will remain online during the move.
  • Website not hosted on NC018: If you host your website using our virtual private server (VPS) service, on the PHP 5 server (NC020) or with a third party, your website will remain online.

Both of the above assume that we have access to your domain registration to add the extra nameserver. If your domain is not registered through NinerNet, then you will need to add the extra nameserver yourself. That extra nameserver is ns3.niner.net, and its IP address (in case you need it) is 173.45.228.52. Please contact support before adding ns3.niner.net to your list of nameserver to confirm that you should do so.

  • DNS hosted elsewhere: If you use your own or a third party’s nameservers, but point one or more of your services to server NC018, the service hosted on NC018 will be offline during the move. Other services pointing to other servers will remain online. If your website or some other service was hosted on IP address 65.61.157.54, please update your DNS to point it to 72.3.245.152 during the move window.
  • Zam.co domains: If you have registered a .zam.co domain (e.g., example.zam.co), your domain will remain online.
  • SpamSlip.com: Your rotating anti-spam email addresses will continue to work.

In the case of email, a website or any other service hosted with a third party, please contact support to ensure that we’re aware of your configuration and that we have assigned or will assign you an extra nameserver.

Also, please be aware that although your service hosted on another server will remain online, performance may be slightly degraded during the server move. The degradation will be almost negligible, and performance will return to normal after the move has completed.

Emergency contact information

If your domain or service hosted on server NC018 is not back online within 30 minutes of the scheduled conclusion of this maintenance, please check the status website at either status.niner.net or status.ninernet.net for updates that may explain the situation. If updates there indicate that everything is (or should be) back to normal, please follow these steps, checking to see that your domain or service is still down after each step:

  1. Reboot your computer.
  2. If that doesn’t fix the problem, reboot your router, modem, and any other connection equipment.
  3. If that doesn’t fix the problem, please ask someone else — i.e., someone in another location (not the same building) that you have to phone to talk to them — to see if they can load your website.
  4. If that person cannot load your website, use the service at Just-Ping to see if the server is up.
  5. If that indicates that the server is down, please send an emergency email through the NinerNet website.
  6. If you cannot load the NinerNet website, please send an email to (deleted).
  7. If you use Skype, add NinerNet.Support to your list of contacts and talk to someone.
  8. As a last resort, please phone one of the following numbers:
    • Vancouver, Canada: 604 715 7263
    • Toll-free in North America: 1 855 NINERNET (1 855 646 3763)
    • Outside of North America: +1 604 715 7262

We appreciate your business and your patience, and most of all your understanding during this maintenance to improve the services that we deliver to you. Please contact NinerNet support if you have any questions or concerns.

Connection problems for Airtel customers

30 June 2011 10:22:28 +0000

One of our Zambian clients is having some severe connectivity issues with Airtel, and two other clients have reported similar issues. The problem is that, while connected to the Internet, the IP address assigned to the customer’s phone keeps changing every few seconds. This wreaks havoc with any systems that the Airtel customer is trying to connect to that require, for security reasons, that the phone’s IP address remain constant throughout the session. This also applies if you are using an Airtel “stick” plugged into your computer.

This is most often relevant, for our clients, when trying to use either regular email or webmail. In the former instance, if the IP address assigned to your phone (or “stick”) by Airtel keeps changing every few seconds, you will likely be unable to send email, or you may get lucky and be able to send email every few tries. In the case of webmail, you will find that you will be logged out of the system constantly, often while you are actually trying to log in. This can also happen when trying to log into the control panel or any other service hosted by NinerNet that requires you to log in.

This problem exists, as noted above, with any system that requires that your IP address remain the same during a session. A “session” is the time between when you log into (using a user name and password) a website or other Internet-based service, and when you log out. Many web- and Internet-based systems require your IP address to remain constant throughout a session to prevent someone taking over your session and pretending to be you, thereby being able to log into whatever account you were logged into at the time they managed to hijack your session.

You can check your IP address by pointing your web browser to www.niner.net/go/ip. If you refresh the page every few seconds and your IP address keeps changing, then you will have the problems described above.

If you are having this problem, please contact Airtel and explain that your IP address is apparently changing every few seconds, and that this is preventing your from logging into Internet-based services. Please also let us know that you have done this, so that we can track this issue to resolution. Airtel have, apparently, been reasonably responsive on this issue with the NinerNet client mentioned above, but the issue has been going on since last week and has still not been resolved.

We apologise that your experience with NinerNet is affected by this issue. However, the problem is caused by Airtel, and the IP-based security on our systems and on many other systems used by other companies is there for a reason. It’s a very common form of security, and any connection systems provided by companies like Airtel simply must take this into consideration.

Potential strike by Canada Post employees

19 May 2011 22:42:26 +0000

Depending on who you listen to, a strike at Canada Post is either imminent or a remote possibility. However, certain large customers of Canada Post — e.g., at least one ministry of the British Columbia provincial government, to name one — have decided that they’re not taking any chances and have sent critical mail out a week earlier than scheduled.

As is the case for any business, we need our clients to keep paying their bills during a postal strike. Fortunately we send out our invoices via email, so there are no issues with the delivery of those. However, unlike most hosting companies, we accept payment by cheque, and so if you regularly pay your invoice by cheque (and send it to us via postal mail, of course) you may need to make alternative arrangements if there is a strike, especially if it’s a protracted one. (This does not apply to our Zambian clients.)

We accept online payment via credit card, and would encourage you to pay your invoices using this method. If you’re in the Lower Mainland, Fraser Valley or Victoria areas of British Columbia, you may also make deposits directly to our Vancity account. The details for these methods of payment and others that don’t involve the post office are in the emails that you receive to which your invoices are attached.

If you have any questions or concerns about making sure that we receive your payments on time during a postal strike, please contact us. Thank-you.

Christmas and New Year Break: Hours and Wishes

23 December 2010 11:38:57 +0000

I’d like to take a moment of your time to wish you and your family and staff all the best for this holiday season and the coming New Year, and to thank you for being a NinerNet client and for the support you have shown us over the past year by referring new business to us. We appreciate this and the trust you show in us very much. Thanks to you, NinerNet has continued to grow, and we’re looking forward to continued growth in 2011.

Please note that support will be staffed as usual over the Christmas and New Year period, but non-essential functions will be on a break between 23 December and 4 January, returning on 5 January. For support issues, please ensure that you email the support address or send an email through our website. Thank-you.

Again, all the best to you and yours, and thanks for your ongoing support.

Craig

Billing reminder

4 November 2010 17:23:47 +0000

We’d like to remind those clients who pay their invoices via direct deposit, bank transfer or some other means that does not pass through our hands or website that we need you to let us know — independently of whatever action you took to pay your invoice — that you have made a payment. Even if you have included some sort of reference information with your payment, such as your name or company name, client code or invoice number, this information is not always provided to us by our banks. Additionally, most of our clients with a standard configuration of some sort are billed the same amount as other clients, so if we have multiple payments of an identical amount with no additional information, we have no way of knowing whose accounts to credit.

If we do not know who to credit, your account will go through the normal billing cycle, and you may be surprised to receive payment reminders and expiry and suspension notices. Please claim your payment so that this does not happen!

Relevant information we need to confirm receipt of your payment includes:

  • Payment date
  • Payment amount
  • Method of payment
  • Identifying number, such as a cheque number, transfer number, etc.

Thanks very much for helping us make sure your payments are credited to your account in a timely manner.

Technical contact update for domain registrations

30 October 2010 11:18:35 +0000

All domains registered with NinerNet that have NinerNet listed as the technical contact were updated on 19 October to include a working phone number for the technical contact. Please note, however, that this phone number is not a point of contact for NinerNet clients. (Frankly, while it’s a working number and is monitored, its sole purpose it to avoid time-wasting telemarketers.) Actually, all of the contact information we use for domain registrations is not for the use of clients: Postal mail is not collected regularly, and email to the email address is heavily filtered to allow only email from certain domain registries and registrars through. Please refer to our contact page for contact information for clients.

Owners of dot-ca domains may notice that the name of the technical contact (where NinerNet is listed) is shown as “Domian Adnimistrator” [sic]. This intentional misspelling is because CIRA (as a result of a recent, but unannounced, policy change) doesn’t allow the “name” field to contain certain generic words. This doesn’t make sense, as people can come and go from a company, while positions generally remain the same. In fact, the “role account” has a long and distinguished history when it comes to domain registrations that dates back at least as far as the 1990s.

Vital update for registrants of existing third- and fourth-level dot-ca domains!

12 October 2010 05:30:03 +0000

5 October 2010 (original posting date on NinerNet website)

Further to our email of 17 September regarding the upcoming changes that the Canadian Internet Registration Authority (CIRA) is making to the dot-ca domain system, we have some new news that really is vital for you to know if the following conditions all apply to your dot-ca domain:

  • You own a third-level dot-ca domain (e.g., example.bc.ca) or a fourth-level dot-ca domain (e.g., example.vancouver.bc.ca), AND
  • The second level of your domain (e.g., example.ca) is not registered, AND
  • Nobody else has your name registered at another provincial level (e.g., you own example.bc.ca and someone else owns example.on.ca).

This email is being sent only to those clients we know meet all of the above three criteria.

Contrary to what we were told by CIRA last month, if you do not register your domain at the second level (e.g., example.ca) before 12 October, you will not be able to do so on or after 12 October. Your domain at the second level (e.g., example.ca) will be indefinitely blocked. You will still have the use of your third- or fourth-level domain unless or until you let it expire. In fact, the only way, after 12 October, for you to register your domain at the second level will be to allow any other domains you have at the third and fourth level to expire. Even then, there is no mechanism in place that gives you first dibs on your domain at the second level, so if someone is quicker on their mouse than you at the moment your third- or fourth-level domain expires (a moment that cannot be predicted with any certainty or guarantee), they might get it before you and you will completely lose your rights to your name.

With the above new information in mind, please contact us immediately (or at the very least on or before Monday, 11 October) if you want to register your dot-ca domain at the second level before you lose that ability permanently. We’ll be following up this email with personal phone calls today and tomorrow to ensure that you’re fully aware of the situation.

Dot-ca domain registry changes, 12 October 2010

11 October 2010 23:53:53 +0000

17 September 2010 (original posting date on NinerNet website)

Overview

In October, the Canadian Internet Registration Authority (CIRA) will be making sweeping changes to their system for registering dot-ca domains. However, they have done almost nothing to communicate details about these coming changes to dot-ca domain holders and the Canadian public at large — i.e., potential dot-ca domain registrants. We got wind of these changes last week, but it took until this week for us to be able to extract the details below from CIRA after a flurry of emails and a phone call this week.

In the middle of all of that, CIRA did finally send an extremely vague email to dot-ca domain registrants. We received our copy on 10 September; the subject of the email was “Information Regarding the New .CA Registry”. This held about as much detail — i.e., almost none — as the press release on the CIRA website and the FAQ buried so deep you could be forgiven for missing it. There is another page on the CIRA website with slightly more detail, but the only reason we know about that is because the address was given to us over the phone earlier this week.

An opportunity

But in all of this complaining about the lack of communication from CIRA, there’s actually a potential fun side to consider. It’s worth reading (or skipping) to the end, because this is a time-limited opportunity to own a rather unique — and potentially amusing — piece of Canadian Internet history. For example, consider the-canucks-rule-in.vancouver.bc.ca. Or how about this odd domain?: i-need-directions-to.toronto.bc.ca.

5 OCTOBER 2010: Vital update for registrants of existing third- and fourth-level dot-ca domains!

Further to our email of 17 September regarding the upcoming changes that the Canadian Internet Registration Authority (CIRA) is making to the dot-ca domain system, we have some new news that really is vital for you to know if the following conditions all apply to your dot-ca domain:

  • You own a third-level dot-ca domain (e.g., example.bc.ca) or a fourth-level dot-ca domain (e.g., example.vancouver.bc.ca), AND
  • The second level of your domain (e.g., example.ca) is not registered, AND
  • Nobody else has your name registered at another provincial level (e.g., you own example.bc.ca and someone else owns example.on.ca).

This email is being sent only to those clients we know meet all of the above three criteria.

Contrary to what we were told by CIRA last month, if you do not register your domain at the second level (e.g., example.ca) before 12 October, you will not be able to do so on or after 12 October. Your domain at the second level (e.g., example.ca) will be indefinitely blocked. You will still have the use of your third- or fourth-level domain unless or until you let it expire. In fact, the only way, after 12 October, for you to register your domain at the second level will be to allow any other domains you have at the third and fourth level to expire. Even then, there is no mechanism in place that gives you first dibs on your domain at the second level, so if someone is quicker on their mouse than you at the moment your third- or fourth-level domain expires (a moment that cannot be predicted with any certainty or guarantee), they might get it before you and you will completely lose your rights to your name.

With the above new information in mind, please contact us immediately (or at the very least on or before Monday, 11 October) if you want to register your dot-ca domain at the second level before you lose that ability permanently. We’ll be following up this email with personal phone calls today and tomorrow to ensure that you’re fully aware of the situation.

But seriously …

But first the serious stuff. Unfortunately, the email from CIRA mentioned above leaves out some very important information that is nowhere to be found on the CIRA website. Even the important information that is available is buried, and it was only through a series of emails with CIRA (before they sent out the email on 10 September) and a twenty-minute phone call this week that we managed to extract the apparently top secret information below.

As of the date (see below for dates) of the overhaul of the dot-ca registry:

  • Third- and fourth-level dot-ca domains will no longer be allowed.
  • Domains will be automatically renewed.
  • Registrant profiles will cease to exist.

At the moment, despite our attempts to clarify the process of automatic renewal with CIRA, this aspect is still unclear. It should not mean that you are automatically charged for another year on your domain unless you opt out. Certainly, that’s not what it will mean if your dot-ca domain is registered with NinerNet, if we have any say in the matter. The last point on registrant profiles is actually a good thing; the old system of registrant profiles was a dog’s breakfast, to put it politely.

Third- and fourth-level domains?

The first point — on third- and fourth-level domains — is the one of interest to us, and will affect different people in different ways. The most important thing though is that, if you already own (or register before the cutover) a third- or fourth-level dot-ca domain, you will get to keep it. (Don’t ever let it expire though, or you will lose it forever.)

But what are third- and fourth-level domains anyway? Here are some examples:

  • Fourth-level domain: yourname.vancouver.bc.ca
  • Third-level domain: yourname.bc.ca
  • Second-level domain: yourname.ca

This is how the coming changes will affect people:

  • In the future you will only be able to register yourname.ca, not yourname.bc.ca or yourname.vancouver.bc.ca.
  • Even if you already own yourname.bc.ca and so have the right to register yourname.on.ca or yourname.winnipeg.mb.ca before anyone else, you will no longer be able to register anything but yourname.ca, assuming it’s available.
  • If, due to grandfathering, you own yourname.bc.ca and someone else owns yourname.sk.ca, there will still be a block on registering yourname.ca.
  • If you own yourname.bc.ca and nobody else owns yourname.ca or yourname.XX.ca (where XX is a provincial or territorial abbreviation), then you will still have a block on yourname.ca — i.e., nobody but you can register yourname.ca. THIS IS NO LONGER THE CASE! Please see the update in the pink box at the top of the page.

When does this go into effect?

When does all of this take place? The new system officially goes into effect at 6:00 am Pacific time on Tuesday 12 October, and the dot-ca registry will be offline during the transition until 6:00 am Pacific time on Wednesday 13 October. (CIRA has decreed that there be no overlap period, so it better work right the first time!) However, there is a lead-in period of one week before 12 October during which there will be a moratorium on certain activities. (To be on the safe side, consider 4 October to be your deadline to all intents and purposes.) All of these are activities that require you to log into the CIRA website to confirm your choices — which is most things outside of changing the technical contact for your domain. If you have any concerns about your dot-ca domain and what you might want to do with it between now and the middle of October, please contact NinerNet support for details, or see the CIRA website for details.

There are two notable exceptions, as far as we have been able determine:

  • There will be no interruption of the registration of new domains.
  • If you want to register a “Conflicting Domain Name”, you must do so by 27 September. For example, you own yourname.bc.ca and want to register yourname.ab.ca, but someone already owns yourname.nl.ca. This is considered a “Conflicting Domain Name” and you cannot register yourname.ab.ca without the express consent of the owner of yourname.nl.ca. Because you will not be able to register yourname.ab.ca at all after 12 October, if you have any designs on this type of domain you must take action before 27 September.

Why register a third- or fourth-level domain?

But besides all of the above, the next few weeks are your last chance to own a third- or fourth-level dot-ca domain. Thousands of them exist. Here are some:

Besides simply wanting to own a .XX.ca domain, there’s a good reason to own them if you’re an organisation or business with distinct units in multiple provinces and territories. Consider the fictitious XYZ Corporation. The head office website and email would be on the xyzcorp.ca domain, while the Yukon office would use the xyzcorp.yk.ca domain for their email and website. And so on. It sure beats xyzcorpcanada.com and xyzcorpcanadayukon.com.

Now for the fun stuff

Apart from the fact that third- and fourth-level dot-ca domains are going the way of the dodo bird, and so you might want to grab your own piece of Canadian Internet history while you can, how about having some fun with it? Consider domains like the following, with or without the hyphens:

  • Advertise where you live:
    • craig-lives-in.vancouver.bc.ca
  • Advertise what you’re looking for and where:
    • looking-for-a-good-time-in.fredericton.nb.ca
  • Say something political:
    • i-say-no-hst-in.bc.ca
    • say-no-to-hst-in.bc.ca
  • Show how much of a sports fan you are:
    • the-canucks-rule-in.vancouver.bc.ca
    • the-maple-leafs-suck-in.toronto.on.ca
  • Steal the prime minister’s identity:
    • stephenh.ottawa.on.ca

I don’t know why I didn’t think of this years ago, but there’s nothing to stop you from getting your provinces and cities confused. In a slap-myself-on-the-forehead moment (I should have used hyphens so it would be easier to read), I registered iamsolostin.toronto.bc.ca. Try it. It works! Think about these possibilities:

  • Heard the one about the Conservatives moving the capital to Alberta?:
    • stephenh.ottawa.ab.ca
  • More along the lines of being dazed and confused:
    • we-are-lost-in.winnipeg.sk.ca
    • where-am-i-now.toronto.bc.ca
    • confused-in.calgary.qc.ca

All of these and more are available (as of this writing) for registration.

Conclusion

Now you know more than most people about the extensive changes CIRA is planning to make to the dot-ca registry effective 12 October 2010. Of course, all of this is subject to the whims and rules of CIRA, so if and when they publish more detailed information you should defer to that.

If you have any questions or concerns, or need to register a new third- or fourth-level domain before it’s too late (or even a second-level dot-ca domain per the update at the top of this page), please contact NinerNet support.

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This is the corporate blog of NinerNet Communications. It's where we post announcements, inform and educate our clients, and discuss issues related to the Internet (web and email) hosting business and all it entails. This includes concomitant industries and activities such as domain registration, SSL/TLS certificates, online back-up, virtual private servers (VPS), cloud hosting, etc. Please visit our main website for more information about us.

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