NinerNet Communications™
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Christmas wishes and hours

25 December 2016 15:05:15 +0000

We’re a little behind this year, but we would like to wish you and those in your organisation and your families a Merry Christmas, and all the best for a prosperous New Year. We have appreciated your business in 2016 and look forward to continuing to serve you in 2017.

Over Christmas and the New Year our administrative side will be taking a break, and will be back on the job on Tuesday 3 January 2017. We will, of course, continue to monitor servers 24/7, and emergency support requests will be dealt with.

Thanks again for your continued business.

Office hours

10 October 2016 06:44:37 +0000

NinerNet‘s offices will be closed from Tuesday 11 October and will re-open on Thursday 20 October. Emergency support will continue to be available 24/7, but routine emails and enquiries will be dealt with on Thursday 20 October. Thank-you.

Office hours

8 August 2016 20:45:51 +0000

NinerNet‘s offices will be closed from Monday 8 August and will re-open on Wednesday 17 August. Emergency support will continue to be available 24/7, but routine emails and enquiries will be dealt with on Wednesday 17 August. Thank-you.

Christmas 2015 and New Year hours and wishes

23 December 2015 20:49:55 +0000

Time sure flies when you’re having fun. It’s hard to believe that another year is about to end, and a new one about to start.

We thank you, as we should do more often, for your custom in 2015. In 2016 we’ll be celebrating our 20th anniversary, and whether you’ve been a client with us since 1996 (as some of you have) or you only joined us this year, your business is appreciated every day. Thank-you. We look forward to continuing to earn your business next year and further into the future.

Over the Christmas and New Year break we’ll be taking a bit of a break ourselves. From 23 December to 3 January our offices will be closed. Servers and support emails will continue to be monitored 24/7 and any urgent matters will be attended to right away. Routine or administrative matters will be addressed on Monday the 4th.

We wish you and your colleagues, employees and families a merry Christmas (if you celebrate it), and all the best for the New Year.

Office hours

4 July 2015 08:59:55 +0000

NinerNet‘s offices will be closed from Friday, 3 July and will re-open on Friday, 10 July. Emergency support will continue to be available 24/7, but routine emails and enquiries will be dealt with on Friday, 10 July. Thank-you.

Office hours

23 April 2015 20:24:50 +0000

NinerNet‘s offices will be closed from Friday, 24 April and will re-open on Monday, 4 May. Emergency support will continue to be available 24/7, but routine emails and enquiries will be dealt with on Monday, 4 May. Thank-you.

Office hours

20 March 2015 04:54:14 +0000

NinerNet‘s offices will be closed for the week of 23-27 March. Emergency support will continue to be available 24/7, but routine emails and enquiries will be dealt with on Monday 30 March. Thank-you.

New phone number

15 January 2014 13:58:41 +0000

We have a new phone number for our Vancouver, Canada, office, which we have added to the contact page on our website, but which has actually been on our invoices for some time now.

The new phone number is 604 630 1772. For those of you in North America but outside of the Vancouver local calling area, you can also still reach us using our toll-free number: 1 855 NINERNET (1 855 646 3763).

Those of you outside of North America may also be able to reach us using the toll-free number depending on the services available to you through your phone company or VoIP provider. If you can’t use the toll-free number, please use the 604 number after dialling your country’s international access code and the country code for North America (1).

The above two phone numbers are our only North American phone numbers. Please discard any old North American numbers that you may still have on file, as they no longer work or will cease to work shortly.

We continue to provide most support via email, and we encourage you to continue to submit support requests via email or through the contact form on our website at the above link.

Thank-you.

Christmas and New Year hours and wishes

24 December 2013 22:25:28 +0000

It’s the end of the year again, and a fitting time to thank you once again for the custom that you have given to NinerNet in 2013. This year was challenging in some respects, but looking at things from the positive side the challenges were the result of growth. Some of that growth continues to be the new business that you, our existing clients, continue to refer to us, and for that we are most grateful.

Looking forward to 2014 we, as always, have plans to expand and improve the services we offer to you. Some of the new services will involve “private clouds”. We have avoided the buzzword “cloud”, bucking the industry trend in recent years, but with the news that broke this year about pervasive, worldwide, government surveillance — especially through big hosting companies based in the USA — we’re getting more enquiries about setting up a cloud-type infrastructure for in-house use only, and on servers outside the US. Look for an announcement about this in 2014.

On a wider scale, 2014 will see the introduction of new top-level domains (TLDs) and stronger enforcement of the requirement to use real and working contact data for domain registrations. Early in the new year we’ll be contacting you about the latter. As for the new TLDs — a TLD is the part of your domain to the right of the last dot (e.g., .com) — early registration for some of these are underway. Their introduction has been controversial, but they may see use in certain regions and niche industries. At this time they would appeal to only a limited number of our existing clients, but we’ll be providing information about them early in the New Year too (although we can immediately register in some of them). Some examples of new TLDs include .bike (e.g., example.bike), .clothing, .construction, .contractors, .diamonds, .enterprises, .guru, .holdings, .singles … and so on. Eventually there will also be a .africa too. Please be aware, though, that there are already scams involving fake registrations in these new TLDs, so if you get spam about these please keep that in mind and ask us if you need guidance.

Finally, our offices will be closed over the Christmas break for routine business, but support continues to be monitored 24 hours a day, seven days a week. We will re-open on Monday, 6 January.

We wish you and your family, business, organisation, employees and/or colleagues who celebrate it a very happy Christmas, and all the best for the New Year.

Connection problems for Airtel customers

30 June 2011 10:22:28 +0000

One of our Zambian clients is having some severe connectivity issues with Airtel, and two other clients have reported similar issues. The problem is that, while connected to the Internet, the IP address assigned to the customer’s phone keeps changing every few seconds. This wreaks havoc with any systems that the Airtel customer is trying to connect to that require, for security reasons, that the phone’s IP address remain constant throughout the session. This also applies if you are using an Airtel “stick” plugged into your computer.

This is most often relevant, for our clients, when trying to use either regular email or webmail. In the former instance, if the IP address assigned to your phone (or “stick”) by Airtel keeps changing every few seconds, you will likely be unable to send email, or you may get lucky and be able to send email every few tries. In the case of webmail, you will find that you will be logged out of the system constantly, often while you are actually trying to log in. This can also happen when trying to log into the control panel or any other service hosted by NinerNet that requires you to log in.

This problem exists, as noted above, with any system that requires that your IP address remain the same during a session. A “session” is the time between when you log into (using a user name and password) a website or other Internet-based service, and when you log out. Many web- and Internet-based systems require your IP address to remain constant throughout a session to prevent someone taking over your session and pretending to be you, thereby being able to log into whatever account you were logged into at the time they managed to hijack your session.

You can check your IP address by pointing your web browser to www.niner.net/go/ip. If you refresh the page every few seconds and your IP address keeps changing, then you will have the problems described above.

If you are having this problem, please contact Airtel and explain that your IP address is apparently changing every few seconds, and that this is preventing your from logging into Internet-based services. Please also let us know that you have done this, so that we can track this issue to resolution. Airtel have, apparently, been reasonably responsive on this issue with the NinerNet client mentioned above, but the issue has been going on since last week and has still not been resolved.

We apologise that your experience with NinerNet is affected by this issue. However, the problem is caused by Airtel, and the IP-based security on our systems and on many other systems used by other companies is there for a reason. It’s a very common form of security, and any connection systems provided by companies like Airtel simply must take this into consideration.

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This is the corporate blog of NinerNet Communications. It's where we post announcements, inform and educate our clients, and discuss issues related to the Internet (web and email) hosting business and all that that entails. This includes such concomitant industries and activities such a domain registration, SSL certificates, online back-up, virtual private servers (VPS), cloud hosting, etc. Please visit our main website for more information about us.

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