NinerNet Communications™
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New relay server

25 November 2010 10:03:24 +0000

We have commissioned a new server in London, England. Currently the primary purpose of this server will be to act as a mail relay, and will replace the existing relay server. Essentially, the relay server is being moved closer to those who use it the most. However, it is also configured to be more secure against spam. As such, it will only accept mail submissions on port 587, rather than the standard port 25 for SMTP. If you use the relay server, you will need to make a small configuration change to your email program or on-site mail server to use port 587. The address (relay.niner.net) of the server will remain the same.

We’ll be testing the server over the next week or so, and we’ll send an email to those clients who use the relay server early next week with a date to transition to the new server. If all goes well we may make the transition on 4 December 2010. However, should clients need more time to adapt, we may move that back a week to 11 December.

If you have any questions or concerns, please contact support.

Billing reminder

4 November 2010 17:23:47 +0000

We’d like to remind those clients who pay their invoices via direct deposit, bank transfer or some other means that does not pass through our hands or website that we need you to let us know — independently of whatever action you took to pay your invoice — that you have made a payment. Even if you have included some sort of reference information with your payment, such as your name or company name, client code or invoice number, this information is not always provided to us by our banks. Additionally, most of our clients with a standard configuration of some sort are billed the same amount as other clients, so if we have multiple payments of an identical amount with no additional information, we have no way of knowing whose accounts to credit.

If we do not know who to credit, your account will go through the normal billing cycle, and you may be surprised to receive payment reminders and expiry and suspension notices. Please claim your payment so that this does not happen!

Relevant information we need to confirm receipt of your payment includes:

  • Payment date
  • Payment amount
  • Method of payment
  • Identifying number, such as a cheque number, transfer number, etc.

Thanks very much for helping us make sure your payments are credited to your account in a timely manner.

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This is the corporate blog of NinerNet Communications. It's where we post announcements, inform and educate our clients, and discuss issues related to the Internet (web and email) hosting business and all that that entails. This includes such concomitant industries and activities such a domain registration, SSL certificates, online back-up, virtual private servers (VPS), cloud hosting, etc. Please visit our main website for more information about us.

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