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Rate pages updated

9 October 2015 09:29:08 +0000

In addition to posting the new kwacha rates we mentioned here last week, we have updated all of our rate pages to lower our managed VPS rates in all currencies, and provide a complete list of the huge number of top-level domains (TLDs) that we now offer. In addition to a comprehensive array of country code top-level domains (ccTLDs), we now offer 364 new TLDs, such as (for example) the following:

  • .amsterdam
  • .club
  • .design
  • .golf
  • .irish
  • .london
  • .news
  • .ngo/.ong
  • .ninja
  • .online
  • .rocks
  • .site
  • .space
  • .taxi
  • .tech
  • .website
  • .work
  • .xyz

Please check out the new rates pages:

If you have any feedback, please let us know!

A note to our Zambian clients on the value of the kwacha

3 October 2015 08:13:59 +0000

As you have no doubt noticed too, the recent slide in the value of the kwacha has not escaped our notice.

Although we bill and accept payment locally in kwachas, most of NinerNet’s expenses are paid in foreign currency to offshore suppliers where our servers are located. The reliability of these offshore systems is one of the reasons we’ve heard from our clients for choosing NinerNet over other local companies with data centres in Zambia. Before the current situation, our kwacha pricing had already fallen behind the kwacha’s trajectory against the US dollar, and we were considering options to address this that did not involve a pricing shock to you, our client, and simultaneously laid out plans for future price changes (even decreases) in a predictable manner.

When we first started operating in Zambia we, like many companies, invoiced in US dollars while accepting payment in kwachas. In 2012 the Government issued The Bank of Zambia (Currency) Regulations, 2012, outlawing the use of foreign currencies for domestic transactions. As NinerNet Communications is a Zambian-registered turnover tax company, we complied. For philosophical reasons (not the least of which was to keep our pricing predictable) we did not return to invoicing in US dollars when this law was later rescinded, and the kwacha rates we set in 2012 have not changed in the three years since.

Unless the kwacha loses further value in a short period of time, this is an issue that we will deal with gradually over the next few months by bringing our kwacha rates back into line with the kwacha’s value against the US dollar.

Effective with our October 2015 invoicing at the middle of the month, our rates will increase by K3.00 per US dollar — i.e., from the K5.50 per US dollar we set in 2012 to K8.50 per US dollar. In other words — to use our most popular hosting plan (webONE) as an example — if the monthly rate was K82.50, the rate effective with this month’s billing will be K127.50. Similarly, our price for generic top-level domains (e.g., dot-com) will increase from K104.50 per year to K161.50 per year. (We will leave the price of our alternative top-level domain for Zambia [dot-zam.co] at K66.00 per year.) You can use our US dollar rates page to see where things are going; our kwacha rates page will be updated in the next few days to reflect rates at the current exchange rate that will be charged for all NEW business.

Something important to note is that accounts that are already paid up to a certain expiry date will NOT be affected. In other words, if your expiry date is set at 1 June 2016 (for example), your hosting will still expire on that date and you will not be billed anything extra. This will also continue to apply into the future; your expiry date will remain your expiry date no matter what happens to the exchange rate in the meantime. Refunds for cancelled hosting will be refunded at the rate that was paid at the time the service was invoiced.

We would like to return to stable and predictable kwacha rates as soon as possible. Assuming that the exchange rate does indeed stabilise in the near term, we will look at revising our kwacha rates — up or down, as the case may be — every three months going forward to avoid sudden changes like the one we are being forced to implement today. Of course, if there are any wild swings like there have been since the beginning of September we will have no choice but to react more quickly.

We welcome any feedback you may have on our plans. Thank-you for your understanding, and thank-you for your business.

New phone number

15 January 2014 13:58:41 +0000

We have a new phone number for our Vancouver, Canada, office, which we have added to the contact page on our website, but which has actually been on our invoices for some time now.

The new phone number is 604 630 1772. For those of you in North America but outside of the Vancouver local calling area, you can also still reach us using our toll-free number: 1 855 NINERNET (1 855 646 3763).

Those of you outside of North America may also be able to reach us using the toll-free number depending on the services available to you through your phone company or VoIP provider. If you can’t use the toll-free number, please use the 604 number after dialling your country’s international access code and the country code for North America (1).

The above two phone numbers are our only North American phone numbers. Please discard any old North American numbers that you may still have on file, as they no longer work or will cease to work shortly.

We continue to provide most support via email, and we encourage you to continue to submit support requests via email or through the contact form on our website at the above link.

Thank-you.

iCash.ca domain on auction

29 December 2013 01:18:35 +0000

We are selling the domain iCash.ca, and it is currently on auction until Thursday 2 January 2014 at 15:11 EST (20:11 UTC, 3:11 pm Eastern Standard Time). (See the World Time Server to calculate the time in your time zone.) The minimum bid to surpass the current bid, which has met the reserve price, is US$1050. Please visit the auction website, run by the domain brokerage Sedo, to place your bid.

Because the reserve price has been met, according to Sedo rules the domain will sell at the end of the auction, so if you want to buy it you need to bid on it now.

With the ubiquitous “i” prefix everywhere these days, iCash.ca could be used to promote a banking app for mobile phones — the iPhone in particular, of course.

If you have any questions, please contact NinerNet support. However, please note that all bidding and payment transactions (including escrow) must take place through Sedo on their website.

Christmas and New Year hours and wishes

24 December 2013 22:25:28 +0000

It’s the end of the year again, and a fitting time to thank you once again for the custom that you have given to NinerNet in 2013. This year was challenging in some respects, but looking at things from the positive side the challenges were the result of growth. Some of that growth continues to be the new business that you, our existing clients, continue to refer to us, and for that we are most grateful.

Looking forward to 2014 we, as always, have plans to expand and improve the services we offer to you. Some of the new services will involve “private clouds”. We have avoided the buzzword “cloud”, bucking the industry trend in recent years, but with the news that broke this year about pervasive, worldwide, government surveillance — especially through big hosting companies based in the USA — we’re getting more enquiries about setting up a cloud-type infrastructure for in-house use only, and on servers outside the US. Look for an announcement about this in 2014.

On a wider scale, 2014 will see the introduction of new top-level domains (TLDs) and stronger enforcement of the requirement to use real and working contact data for domain registrations. Early in the new year we’ll be contacting you about the latter. As for the new TLDs — a TLD is the part of your domain to the right of the last dot (e.g., .com) — early registration for some of these are underway. Their introduction has been controversial, but they may see use in certain regions and niche industries. At this time they would appeal to only a limited number of our existing clients, but we’ll be providing information about them early in the New Year too (although we can immediately register in some of them). Some examples of new TLDs include .bike (e.g., example.bike), .clothing, .construction, .contractors, .diamonds, .enterprises, .guru, .holdings, .singles … and so on. Eventually there will also be a .africa too. Please be aware, though, that there are already scams involving fake registrations in these new TLDs, so if you get spam about these please keep that in mind and ask us if you need guidance.

Finally, our offices will be closed over the Christmas break for routine business, but support continues to be monitored 24 hours a day, seven days a week. We will re-open on Monday, 6 January.

We wish you and your family, business, organisation, employees and/or colleagues who celebrate it a very happy Christmas, and all the best for the New Year.

Kwacha rates published

27 October 2012 05:55:19 +0000

We have published our kwacha rates on our website four our Zambian clients. If you have any questions, please let us know!

Getting started with WordPress

30 April 2011 23:16:16 +0000

We’ve put up a page on our documentation website entitled Getting Started with WordPress, which is aimed at our clients that we have set up with the WordPress content management system. This is intended, as the title suggests, just to get you started — heading in the right direction — with WordPress, so that you’re not flailing about in the dark with nobody to hold your hand at the beginning. Once you’ve got the hang of things and learnt some of the lingo that WordPress uses, you can then strike out on your own, taking your blog or website where you want it to go, using WordPress to help you.

Domain iCash.ca up for auction right now

20 March 2011 01:27:21 +0000

We have, over the years, acquired a number of domains which we have not yet used for anticipated projects. One of these — iCash.ca — is currently in a seven-day auction which ends on Thursday 24 March at 18:55 EDT (15:55 PDT, 22:55 UTC). (See the World Time Server to calculate the time in your time zone.)

With the ubiquitous “i” prefix everywhere these days, iCash.ca could be used to promote a banking app for mobile phones — the iPhone in particular, of course.

If you’re interested in acquiring this domain, please place your bid at the Afternic website by Thursday. Thank-you.

New relay server

25 November 2010 10:03:24 +0000

We have commissioned a new server in London, England. Currently the primary purpose of this server will be to act as a mail relay, and will replace the existing relay server. Essentially, the relay server is being moved closer to those who use it the most. However, it is also configured to be more secure against spam. As such, it will only accept mail submissions on port 587, rather than the standard port 25 for SMTP. If you use the relay server, you will need to make a small configuration change to your email program or on-site mail server to use port 587. The address (relay.niner.net) of the server will remain the same.

We’ll be testing the server over the next week or so, and we’ll send an email to those clients who use the relay server early next week with a date to transition to the new server. If all goes well we may make the transition on 4 December 2010. However, should clients need more time to adapt, we may move that back a week to 11 December.

If you have any questions or concerns, please contact support.

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This is the corporate blog of NinerNet Communications. It's where we post announcements, inform and educate our clients, and discuss issues related to the Internet (web and email) hosting business and all that that entails. This includes such concomitant industries and activities such a domain registration, SSL certificates, online back-up, virtual private servers (VPS), cloud hosting, etc. Please visit our main website for more information about us.

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